Director, Global Revenue Operations - PRGX Global, Inc

As the Director of Global Revenue Operations, you will be responsible for fostering an environment of continuous improvement and operational optimization. Reporting to the Chief Revenue Officer, you will work closely with all Go-to-Market teams, including Sales, Operations, Marketing, Finance, and others, to drive and influence Go-to-Market strategy and effectiveness. You will define and implement the revenue operations strategy and roadmap, manage end-to-end revenue operations processes, and collaborate with senior leaders and stakeholders to ensure alignment and coordination, and timely delivery of revenue operations initiatives.

KEY RESPONSIBILITIES:

• Drive effective revenue operational management for the Chief Revenue Officer.
• Lead and implement Salesforce processes & sales enablement tools to be used across the company. The Director will be responsible for the administration of the Salesforce, leveraging sales/marketing coordinators to efficiently handle day-to-day administrative requirements.
• Execute a unified revenue operations strategy across sales, marketing, and customer service to build a complete view of revenue streams, including all processes, technology, metrics, reporting and data management.
• Lead initiatives and support executive deliverables such as Board Reviews, internal QBRs, and strategic planning as needed.
• Oversee the Request for Proposal (RFP) process, collaborating with cross-functional teams to develop compelling proposals that meet the needs of prospective clients and drive revenue growth.
• Ownership, governance and optimization of revenue operations tools and technologies, such as CRM, marketing automation, sales enablement, forecasting, reporting, and analytics platforms that help our revenue teams succeed in accelerating growth trajectory.
• Build and manage sales Key Performance Indicators (KPIs) to track and measure the effectiveness of sales initiatives and strategies. This includes developing dashboards and reports to visualize sales KPIs, enabling sales teams to monitor performance and identify areas for improvement.
• Identify and assess critical strategic needs, and partner to translate them into actionable improvements to achieve revenue goals.
• Focus on durability of operational processes and conduct quantitative and qualitative analyses to deepen our understanding of revenue and growth performance.
• Deploy events that improve the productivity of the revenue organization (i.e., Sales Kickoff, Leadership offsites).

WORK EXPERIENCE AND EDUCATION REQUIREMENTS:

• Bachelor's degree (B. A.) from four-year College or University required.
• At least 5 years supporting a sales team and at least 4 years of Salesforce.com administrative experience.
• The ideal candidate will drive towards automation and usage of Salesforce.com vs. developing reports manually.
• Experience in configuring SaaS tools and leveraging automation tools – Salesforce is required; Marketo+
• Requires understanding of sales processes and linkages to financials. Experience in Sales in a professional services environment is a plus.
• Effectively collaborates outside of the organization with IT, Finance, and Legal to implement solutions that are holistic in nature.
• Effectively builds relationship & trust with business line/service line leaders & executives with a focus on aligning lead generation to the sales process.
• Ability to prioritize and delegate.
• Strong analytics capabilities, attention to detail.
• Process oriented.