Director, Financial Systems (NetSuite) - Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks' cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. 

Freshworks is featured in global national press including CNBC, Forbes, Fortune, and Bloomberg, and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price, and Best Relationship. 

As the Director of Financial Systems at Freshworks, you will leverage your creativity and innovative thinking to enhance our enterprise applications integration and optimize our financial systems landscape. Your primary focus will be on improving business process efficiency by developing automated solutions and effective architecture. This position reports directly to the VP of Enterprise Business Applications and collaborates closely with the finance team to design impactful solutions, prioritize initiatives, and drive continuous process improvements. In this dual-role capacity, you will lead a team of financial systems analysts, developers, and administrators, combining strategic leadership with hands-on involvement. 

Key Responsibilities: 

• Partner with global finance to develop best practices processes and system integrations to streamline processes and constantly improve the financial systems landscape
• Partner with the line of business (LOB) and applications functional team to provide thought leadership and program management to design, develop, and deploy financial systems solutions 
• Ensure compliance with regulatory and security requirements in financial systems
• Lead solutions optimization efforts, including search functions, scripting, and workflow automation
• Manage financial systems administration, ensuring effective integration and platform consolidation
• Develop, maintain, and document technical designs for financial systems, including workflows, exception handling, and test cases
• Provide technical expertise and serve as an escalation point for day-to-day support 
• Evaluate financial systems, solutions, and features, identifying opportunities for improvement

• 15+ years of experience in designing and implementing business systems (ERP, integrations)
• 5+ years of experience with NetSuite, including administration, implementation, and support
• 5 years of program or project management experience delivering financial SaaS solutions
• Experience in independently architecting and developing data synchronization solutions across NetSuite and other systems. Previous experience using Dell Boomi is a plus
• Strong communication skills to engage both technical and business stakeholders effectively 
• Ability to work hands-on and strategically across teams to deliver results 
• Expertise with tools like NetSuite SuiteCloud, SuiteBuilder, SuiteFlow, SuiteAnalytics, SuiteScript, and integration tools such as SuiteTalk and REST APIs is a plus

This role is based in the San Francisco Bay Area and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus.

Please note this is a hybrid role that requires an in-office presence 3 days/week (Tuesday-Thursday).

Compensation Package

$185,000 - $265,000 USD Base Salary 

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.