Director - Field Operations (Phoenix, AZ) - The Wendy's Company

Overview:

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you!

 

The Field Operations Director will lead a team of 5-8 Field Operations Managers in a defined geography responsible 12-15 franchise organizations that range in size from 6-75 units making up a portfolio of roughly 700 restaurants. The Director is personally responsible for the performance of assigned franchise entities in the territory, ensuring their teams are conducting restaurant visits and quarterly business reviews to assess performance against the Model of Excellence and assess capability for Growth Readiness. The Director trains and develops the team to conduct Wendy’s Done Right Visits at assigned restaurants, driving the adoption of One Best Way to operate. The Director is a franchisee profitability and operations expert spending their time at the entity level to enhance franchise profitability while the team focuses on restaurant operations and four-wall EBITDA growth. Consistently demonstrate Wendy’s values and leadership behaviors to build positive business relationships with key partners including field leadership teams, Franchise Owner/Operators, QA partners, marketing, and other functional partners to drive the primary goal of sales & profit growth, new restaurant growth, and an excellent customer experience. 

Responsibilities:

Operations Performance Ownership  

• Provides leadership to Franchisee community, recommending approaches to improve financial health of the organization; uses data and analytics from functional partners and Wendy’s Done Right Assessments to guide their decision-making, problem-solving and time allocation to drive franchisee performance against the Model of Excellence scorecard 
• Leads and motivates team of Field Operations Managers to drive customer centric culture that improves Operations and achieves annual targets; includes restaurant visits frequency according to performance and conducting twice annual Wendy’s Done Right Visits in assigned restaurants
• Accountable to positively influence and drive solutions with Franchisees to align and maintain core systems with operational standards, improve customer satisfaction, increase SRS and Digital sales growth, customer counts growth, food safety, capital re-investment, remodeling and new restaurant development targets
• Provides leadership considerations with assigned Franchisee’s on development sites in partnership with Development team and completing FZ assessments

 

Entity Level Profitability 

• Works directly with Franchisees to grow their enterprise profitability by leveraging Margin Sprint initiatives; maximizes P&L control and implementing Wendy’s recommended systems & tools across their entity restaurants
• Leverages Model of Excellence Scorecard for P&L benchmarking to set goals and practices to improve the entity’s financial health.  Follows up consistently with Franchisee to ensure those recommendations are implemented accordingly
• Effectively utilizes corporate resources, strategic partnerships, peers and support functions to achieve business goals
• Conducts Quarterly Business Reviews and Growth Readiness Assessments across an assigned group of franchisee entities that own between 5 and 75 restaurants.  The quarterly reviews include goal setting requiring follow up by the Director to ensure entities progress to operating Model Restaurants while curating an organization that is consistently growth ready
• Effectively utilizes restaurant services, finance, strategic partnerships, peers and support functions to develop EBITDA optimizing strategies to achieve industry leading ROI for franchisees

 

Lead the Team 

• Manage and develop direct reports:  Field Operations Managers  
• Partner effectively with restaurant support functions as needed 
• Work cross-functionally to develop and grow assigned Franchisees within the people aspect of the business
• Supports VP- Field Operations in developing high performing teams through active leadership, coaching and role modeling leadership competencies

 

DMA Management

• Leads strategic franchise and DMA planning to drive market growth and performance, brand ranking and growth through operations, local marketing plans, new restaurants, Image Activation and enhanced facilities
• Fosters a culture focused on high performance, exceptional service, and accountability
• Strategic Partner to DMA Leadership team(s) and ensures succession plans are in place; partners with DMM to provide Local Marketing guidance

Minimum Wage:USD $145,000.00/Yr.Maximum Wage:USD $255,000.00/Yr.Qualifications:

• Bachelor's degree in operations, Business Markets, and Management, Finance, Supply Chain or related field, preferred
• Minimum 5 years’ experience with increasing responsibility in operations management, including P&L management of multi-unit operations 
• Strong analytical and creative problem-solving skills with ability to communicate at various levels to convey high-quality, timely decisions 
• Ability to lead, influence and develop organizational capability as well as achieve results with a diverse group of stakeholders 
• Build strong relationships with teams across the organization to better establish strong lines of communication and inspires trust.  
• Strong organizational skills, with the ability to balance relevant priorities  
• Effectively utilizes corporate resources, strategic partnerships, peers and support functions to achieve business goals. 
• Self-motivated, results-oriented, customer focused team player, holds her or himself accountable for performance, and takes absolute ownership 
• High energy and ability to react to situations quickly and decisively, possessing self-confidence to be assertive when taking a position, and not afraid to make decisions 
• Strong strategic thinking capabilities and ability to lead growth and change initiatives 

 

Wendy’s was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.

The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. *The target annual bonus for this role is 25% of annualized base salary, based on actual company and personal performance. 

 

Our square burgers make us different and so do our benefits!  Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings.  For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website,www.wendysbenefits.com.*

 

*NOTE: Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms.  Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives.  Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.