Director, Enterprise Architecture - ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is seeking a Director, Enterprise Architecture, who will lead a team of highly skilled enterprise executive architects and facilitate engagements directly with customers and through our Inspire program. Inspire is ServiceNow’s executive pre-sales consulting program focused on our largest and most innovative customers. The candidate is responsible for defining the key engagement models for their territory and leading a group of seasoned executive architects in working with our most innovative customers and those seeking to digitally transform their companies. The opportunity exists to both coach and lead engagements with key customers in driving real tangible outcomes. Your team’s mantra is to challenge enterprise executives to think differently about the new world of work, how to drive better top line revenue by improving customer and employee experiences. 

The ideal candidate will have a customer-centric mentality, willing to go the extra mile for the customer and break down barriers to ensure customer success. The candidate will be responsible for ensuring that resources are appropriately aligned to the key customer engagements, focused on skills and availability of the team. Also, the candidate will work with cross-ServiceNow teams to ensure that the appropriate level of support is delivered at the right venture for the customer interaction. 

What you get to do in this role: 

• Lead a team of highly skilled and experienced pre-sales Enterprise Executive Architects consultants in working with our most strategic customers 
• Create and develop senior executive and Cxx customer relationships  
• Understand a customer’s business strategy and articulate how ServiceNow can enable and deliver value to their organization, integrate into their current and future technology landscape 
• Provide thought leadership in terms of looking beyond the technology and considering the value technology creates for our customers and helping to change how technology is viewed 
• Provide thought leadership in Industry GTM and aligned enterprise architecture offerings, processes, and deliverables. 
• Influence the direction of the Gobal Business Services business    
• Collaborate with internal ServiceNow business units 
• Understand the detail behind the ServiceNow platform and communicate it at various levels 
• Identify and establish alignment opportunities with partners and Industry GTM 

In order to be successful in this role, we need someone who has: 

• A track record of leading a diverse, experienced group of senior executive Enterprise Aarchitects, focused on delivering on customer outcomes across all industries 
• 5 or more years of experience with Enterprise Architecture or Enterprise Strategy 
• 5 or more years of Industry experience (eg. Financial Services, Healthcare, High Tech, Manufacturing, Retail, etc.) 
• 10 or more years of senior leadership experience 
• 10 or more years of proven success influencing senior technology leaders to drive change, in a pre-sales, customer or consulting focused role 
• Experience presenting strategic and technical level content at the CXO level, and with key technical resources 
• Experience and understanding of multiple technical domains - application, data, integration, cloud, big data, AI/ML, mobility, analytics, etc. 
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions 
• High degree of interest in developing, retaining and attracting team members 
• Ability to work in a high growth, fast paced environment 
• Bias for action 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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