Director, Endpoint Engineering - Stride, Inc.
Phoenix, AZ
About the Job
Job Description
The Director, Endpoint Engineering, manages the Endpoint Engineering and Technology Field Support teams for Stride. This position is responsible for managing technology and processes resulting in corporate and field (school) endpoints being proactively maintained in an operationalized and secure manner.
Essential Functions, Duties, and Responsibilities:
Supervisory Responsibilities: Directly supervises 5-8 employees and/or contractors/third party outsourced vendors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Minimum Required Qualifications :
Certificates and Licenses: Any general IT certifications are preferred, but none are required. For example, ITIL, A+, Net+, Security+, CISSP, etc.
OTHER REQUIRED QUALIFICATIONS:
The Director, Endpoint Engineering, manages the Endpoint Engineering and Technology Field Support teams for Stride. This position is responsible for managing technology and processes resulting in corporate and field (school) endpoints being proactively maintained in an operationalized and secure manner.
Essential Functions, Duties, and Responsibilities:
- Build and manage the Endpoint Technology and Field Services team roadmaps and resources, including thought leadership for new and emerging technologies.
- Proactively manage a streamlined, secure ecosystem of Windows, Mac and Linux endpoints, VoIP (e.g. 8x8), and other corporate and school endpoint technologies.
- Responsible for implementing and streamlining enterprise endpoint management solutions such as Microsoft Intune, Windows Deployment Services, Apple Business Manager, Azure VDI, and mobile device management (iOS and Android) solutions.
- Lead a team of endpoint engineers and support specialists responsible for endpoint management systems and processes, and providing white glove on-site IT support to senior executives.
- Lead a team of managers and field support specialists supporting technology in the field for schools (teacher laptops, school network infrastructure, VoIP phones, etc).
- Team Leadership and Development
- Develop and implement strategies to improve team performance and productivity.
- Lead, mentor, and manage a team of endpoint engineers and specialists, ensuring they are motivated and equipped to meet organizational goals.
- Provide regular feedback, performance evaluations, and professional development opportunities for team members.
- Develop and implement strategies to improve team performance and productivity.
- Provide data and metrics on endpoint management: security, coverage and compliance.
- Provide leadership and management in the event of an endpoint security incident.
- Provide leadership for endpoint security and compliance audits and policy reviews.
- Manage a team of endpoint engineers responsible for execution of these programs and 24/7/365 on-call support when environment/presenting issues warrant.
- Perform expedited support requests in a timely manner with a priority on customer service and satisfaction.
- Manage relationships with vendors (e.g. Microsoft, Apple, etc.) resulting in optimized build and maintenance of endpoint system images, and respective endpoint fleet management solutions.
- Provide direct support for in person events, e.g. Board meetings and executive meetings.
- Work with IT leadership to provide budget recommendations and ensure budget compliance.
- Implement and manage cross-team a knowledge base containing best practices for troubleshooting and problem analysis for the purpose of diagnosing, repairing, and/or replacing equipment in a consistent manner across all teams.
- Proactively identify recurring technology issues and develop plans for their mitigation using the ITSM Problem Management methodology.
Supervisory Responsibilities: Directly supervises 5-8 employees and/or contractors/third party outsourced vendors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Minimum Required Qualifications :
- Ten (10) years experience working in information technology
- Five (5) years experience managing a technology team.
- Five (5) years of experience managing improvements to endpoint management environments.
- Five (5) years of hands-on desktop engineering experience.
- Three (3) years experience identifying and implementing process improvements resulting in measurable reductions to process exceptions/escalations.
Certificates and Licenses: Any general IT certifications are preferred, but none are required. For example, ITIL, A+, Net+, Security+, CISSP, etc.
OTHER REQUIRED QUALIFICATIONS:
- Excellent verbal and written communication skills.
- Excellent deadline management, task organization and action item tracking skills.
- Excellent goal and metrics driven performance management experience.
- Ability to keep work organized in an environment with changing priorities.
- Strong analytical and negotiation skills to effectively influence senior leadership decision-making.
- Ability to communicate business problems and corresponding business solutions to diverse technical and non-technical audiences using writte
Source : Stride, Inc.