Director, Employee Relations, Analytics, Investigations and Global Initiatives - MasterCard

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Title and Summary Director, Employee Relations, Analytics, Investigations and Global Initiatives Overview: The Director, Employee Relations Analytics, Investigations & Health & Safety will be a member of the Employee Relations team which operates globally. This individual will bring experience in data management and insights (typically gained by working within an ER or HR functional domain), and program management to drive global ER and Health & Safety initiatives to positively impact our culture and support our employees. • Supports the development and delivery of employee relations strategies, guidelines and procedures through ER data management analysis processes • Utilize sophisticated approaches to gain deeper understanding and provide insight into current and emerging trends across a range of people matters • Provide data analysis, astute insights, clarity and commentary in an effective, efficient, repeatable, and scalable manner • Provides investigative support including participating in ER interviews as needed • Manages key projects in ER and Health & Safety including governance / reporting, communications, and process improvement Competitive candidates will be detail-oriented, execution-focused, and accomplished at driving quantifiable results within a matrix organization. The ideal candidate will have a strong desire to build a career in Employee Relations while leveraging strong analytical and data skills and foundational HR expertise. Role: • Partners closely with ER leaders to provide strategic decision support through ER trend data and analytics and Health & Safety process design, implementation and reporting. • Experienced in using and leveraging case management and other systems to deliver metrics to the business • Strong presentation and story-telling skills to provide accurate and insightful reporting to relevant stakeholders including senior management, Audit Committee and the Business Conduct Office • Partner with control functions on relevant investigations, outcomes and HR reporting. • Support investigations of employee relations concerns, including complaints of discrimination, harassment, retaliation and other work-related issues across regions • Ability to establish strong cross-functional relationships at all levels and geographies • Proven project management skills with demonstrated ability to manage global projects • Applies knowledge in quantitative and qualitative analysis as well as data visualization to surface clear and compelling narratives that inform ER strategies • Provides thought leadership to convert inputs from stakeholder teams into creative, scalable solutions • Demonstrates exceptional judgment and discretion when dealing with highly sensitive people data All About You: • Bachelors or Masters level degree or equivalent work experience • Strong analytical and problem-solving skills with ability to organize and analyze data. • Ability to translate results of analyses into data-driven insights to ensure key messages resonate with the target audience • End-to-end problem-solving and communication abilities: diagnosis, data cleaning, integration and transformation, analysis, visualization, and presentation • Strong ER investigative support skills • Ability to listen, but also to persuasively convey opinions and recommendations both in speaking and writing. • Excellent interpersonal skills with demonstrated patience, tact, and respect • Exceptional detail and follow-up skills • Flexible and responsive, with ability to adapt to rapid change in direction or business priority • Extensive experience using Excel, Access, PowerPoint Salary range: $144,000-230,000 Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more. Pay Ranges Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.