Director, Ecommerce (Future Society) Boston, MA at Tbwa Chiat/Day Inc

At Future Society, we’re using biology to push the boundaries of what’s possible - creating personal care products that excel in efficacy, creativity, and sustainability. Scent Surrections, our award-winning collection of extinct flower fragrances, have been recognized by the likes of Allure Best of Beauty, Elle, and WWD. You can find our products on wearefuturesociety.com, Nordstrom, and ScentBird.

As a biology-first brand under Arcaea, we are part of a movement to redefine the beauty and personal care landscape through our innovative ingredient toolset, powered by cutting-edge biotechnology.

We are seeking an experienced Director, Ecommerce who has a proven track record of driving revenue growth, managing all e-commerce channels, and delivering outstanding results. This role will be responsible for setting the strategic direction of our e-commerce business, optimizing P&L performance, and driving net revenue targets.

WHAT YOU WILL DO:

• Develop and implement a cohesive e-commerce strategy that ensures a unified brand presence across all consumer channels.
• Create digital product launches and develop integrated marketing solutions across CRM, mobile, and social platforms to effectively engage target consumers.
• Design and execute innovative digital marketing campaigns and initiatives to drive site traffic, conversions, and revenue.
• Implement and oversee a robust retention strategy across paid and owned channels, including customer experience, personalization, automation, and loyalty.
• Build strong relationships with key retail partners and e-commerce platforms to enhance sales performance and ensure optimal product visibility.
• Manage editorial/marketing calendar and media agencies, ensuring launches meet the requirements of overarching brand goals and market needs to drive growth.
• Identify new market opportunities and emerging trends to stay ahead of the competition and drive innovation.
• Develop and implement effective pricing strategies, promotions, and discount policies to maximize revenue and profit margins.
• Keep stakeholders informed of project progress, manage risks, and facilitate collaborative problem-solving.
• Provide regular updates on e-commerce performance, highlighting goal achievement, sales impact, and actionable recommendations for future improvements.

WHAT WE SEEK:

• 10+ years of experience leading digital marketing and e-commerce efforts, preferably in the beauty or personal care industry.
• Desire to drive high impact results at a fast-growing startup.
• Strong understanding of e-commerce best practices, market dynamics, and consumer behavior.
• Excellent communication, presentation, and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels.
• Passion for beauty, personal care, and/or disruptive consumer categories, with a keen eye for creativity and aesthetics.
• Possess a data-driven mindset with proven experience utilizing metrics and insights as tools for informed decision-making.
• Project management skills; can push projects over the finish line with sound planning and persistent execution; understands how to collaboratively align resources, seeks the input of key constituents, and manages others to achieve desired results.
• High emotional intelligence and self-awareness, which encourages positive energy, kindness, and passion throughout the organization.

The full compensation package is based on candidate experience.

Pay Range: $160,000 - $180,000 USD

We are committed to diversity, equality, and inclusion in all its practices. It is the policy of Arcaea to provide equal employment opportunities to all employees and employment applicants.