Director, Customer Engineering - SADA
Los Angeles, CA
About the Job
Join SADA as a Director, Customer Engineering!
Your Mission
As a Director of Customer Engineering at SADA, you lead a team of Google Cloud Platform (GCP) and Professional Services (PS) technical sellers. You are a natural leader of technical-savvy and business-minded teams. You understand the end-to-end process of professional services sales and public cloud product adoption. You are well-versed in navigating and supporting large enterprise clients. You are capable of leading cross-functional working groups spanning Account Executives, Professional Services, Solutions Engineering, and more – while maintaining efficiency.
Most importantly, you are obsessed with building high-performing teams and delivering value to clients.
Pathway to Success
#DotheRightThing: You understand that doing what is right for our clients and our teams will drive the most shared success over time. You exemplify this through your work and your actions – driving high levels of trust between clients and your team.
Expectations
Client Facing / Required Travel - You will interact with clients on a regular basis throughout the customer lifecycle. Please expect a maximum of 25% travel to client sites, conferences, and other related events. This is a client-facing role – so occasional travel is a must.
Onboarding / Training - The first several weeks of onboarding are dedicated to learning and will encompass learning assignments, compliance training, and meeting the team. More details shared closer to the start date.
Job Requirements
In this role, you will:
- Manage, mentor, and grow a team of high-performing PS and GCP Customer Engineers.
- Partner with Sales leadership to be accountable for achieving annual sales targets.
- Oversee the PS sales process, ensuring the creation of quality proposals and statements of work (SOWs) that are technically sound and provide business value.
- Drive satisfaction and value to our GCP value-added reseller (VAR) customers through differentiated VAR technical services.
- Create a diverse, equitable, and inclusive culture – one that team members are proud of.
Experience that we are looking for:
- 5+ years of experience managing high-performing PS and/or "as-a-service" product technical sales teams, and 10+ years of relevant practitioner experience.
- High business and technical acumen, with a track record of establishing trust with decision-makers within enterprise organizations.
- Proficiency in PS fundamentals and ability to lead from opportunity to close to follow-on-work.
- Understanding of enterprise product and services technical sales KPIs (e.g., sales cycles, win rates, engagement types, etc) to evaluate and improve team performance.
- Thought leader in relevant technical or industry area(s) (e.g., Retail, Financial Services, Media and Entertainment, Infrastructure Modernization, Data Analytics, AI/ML, etc).
The base salary range for this full-time position is $215,000 and $250,000 + on-target bonuses + benefits. Within the range, individual pay is determined based on job-related skills, experience, relevant education/certification or training, and work location.
About SADA An Insight company
Values: SADA stands for inclusion, fairness, and doing the right thing. From our very beginning, we've championed a diverse workplace where we support and learn from each other, amplifying the impact we make with our customers. We're proud that our teams are composed of contributors who represent a wide array of backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer. Our five core values are the foundation of everything we do:
- Make Them Rave
- Be Data Driven
- Think One Step Ahead
- Drive Purposeful Impact
- Do The Right Thing
Work with the Best: SADA has been the largest Google Cloud partner in North America since 2016 and, for the sixth year in a row, has been named a Google Global Partner of the Year . This year, SADA was named a Google Cloud Global Partner of the year 2023. SADA has also been awarded Best Place to Work year after year by the Business Intelligence Group and Inc. Magazine, and was recognized as a Niche Player in the 2023 Gartner® Magic Quadrant™ for Public Cloud IT Transformation Services.
Benefits: Unlimited PTO, paid parental leave, competitive and attractive compensation, performance-based bonuses, paid holidays, generous medical, dental, vision plans, life, short and long-term disability insurance, 401K/RRSP with match, as well as Google-certified training programs and a professional development stipend.
Business Performance: SADA has been named to the INC 5000 Fastest-Growing Private Companies list for the last 10+ years in a row, garnering Honoree status. CRN has also named SADA on the Top 500 Global Solutions Providers list for the past 5 years. The overall culture continues to evolve with engineering at its core:3200+ projects completed, 4000+ customers served, 10K+ workloads, and 30M+ users migrated to the cloud.
To request reasonable accommodation to participate in the job application or interview process, contact careers@sada.com. SADA complies with federal and state/provincial disability laws and makes reasonable accommodations for applicants and candidates with disabilities.