Director Clinical Operations San Diego - The Oncology Institute of Hope and Innovation

Job Summary

The Operations Director for The Oncology Institute's San Diego market will serve as the regional operations leader for the organization. This role is responsible for all day-to-day operations of assigned sites to ensure that they are safely meeting all patient care objectives of The Oncology Institute, and involves P&L ownership. In addition to providing exceptional patient care services at locations in your portfolio and helping establish and then grow new locations within the market, this role has the responsibility to ensure TOI sites are delivering operational excellence, a superior patient experience, adhering to compliance standards, and following all safety protocols. Direct reports will include operations managers, supervisors at each clinic location, front and back-office staff, and other non-clinical teammates. TOI is a dyad leadership organization, and this operations lead for California will be paired with a medical director as we scale the market.

Essential Functions:

• Recruit, hire and coordinate the training of new staff members
• Establish and grow new clinic locations in California consistent with TOI culture and values, in partnership with other leaders across TOI
• Design and implement business strategies to help your region meet operational goals and maintain financial sustainability
• Manage staff by assigning and delegating tasks as needed
• Develop protocols and procedures to improve staff productivity
• Act as a liaison between patients, their families and additional care staff
• Plan and manage the clinic's budgets and approve payroll
• Perform quarterly and annual employee reviews and provide constructive feedback on their performance to help them meet professional goals
• Contribute to building and sharing best practices with operational leaders across TOI
• Ensure that all policies and procedures function in accordance with state and federal laws
• Develop/review performance metrics to monitor clinic operational and financial performance
• Develops and maintains relationships with payors, medical oncologists, radiologists and other physician/healthcare providers involved in the delivery of cancer care
• Collaborate with clinical trials to increase utilization ultimately improving patient care
• Participate in organizational assignments and/or projects as requested

Supervisory Responsibilities:

• As a regional leader, you will be responsible for supervising all non-clinician teammates at your locations and ensuring they properly complete their daily responsibilities.
• You will be responsible for annual performance evaluations on all direct reports, and reviewing evaluations for indirect reports that are the responsibility of your supervisors.

Education and Experience:

• Required: Bachelor's degree or equivalent educational background required, graduate degree in management, healthcare management, or other related discipline strongly preferred
• 5+ years prior experience working in a clinical or healthcare setting with track record of successfully handling increased responsibilities
• 5+ years of proven success in operational leadership roles is required, P&L oversight is preferred
• Experience launching new care delivery locations (clinics, ASCs, hospital departments, or equivalent) and/or integrating acquired practices is strongly preferred

Required Skills/Abilities:

• Exceptional written and verbal communication skills
• Analytical thinking skills and the ability to exercise sound judgement when making decisions
• Service excellence mindset that is prepared to liaise with patients, their families and other care providers
• Extremely organized and detail oriented
• Ability to delegate tasks as needed
• Ability to spend long periods of time sitting at a desk
• Knowledge of a second language is an asset

Demands/Requirements:
(The demands described here are representative but not all inclusive of those needed to successfully perform the essential functions of this job.)

• Frequent use of upper extremities for palpation, reaching, lifting or transporting materials.
• Able to lift, carry or move up to 50 pounds.
• Frequently communicates with others, must be able to exchange accurate information.
• Frequent and/or prolonged periods of moving throughout office.
• Occasionally kneels, crouches, bends or stoops while effectively maintaining balance.
• Frequently sits or stands for extended periods.
• Effectively and frequently operate standard office equipment, including a computer with various software programs.
• May be asked to do some specific work on a one-off basis beyond usual business hours, with appropriate notice.
• Performs other duties as assigned.

Work Environment: 
(The work environment characteristics described here are representative but not all inclusive of those encountered while performing the essential functions of this job.)

• Frequently required to use personal protective equipment to prevent exposure to hazardous materials.
• May be exposed to adverse indoor environmental conditions, infectious diseases, bloodborne pathogens, physical hazards (e.g., needle pricks, etc.), chemical hazards or electric shocks.
• The noise level in the work environment is usually moderate.
• The temperature in the work environment is usually moderate.

This job description is not intended to be all inclusive and is subject to change at any time.  Essential functions are those that a qualified individual must be able to perform with or without reasonable accommodation.  Reasonable accommodations may be considered for any person with known physical, mental or emotional limitations of an otherwise qualified individual with a disability who is an applicant or employee unless undue hardship would result.  Anyone seeking reasonable accommodation should contact Human Resources.