Director, Client Solutions - Cohere Health

Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient’s healthcare experience, both in and out of the doctor’s office.  Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and treatment, particularly for diagnoses that require expensive procedures or medications.  To that end, we build software that is expressly designed to ensure the appropriate plan of care is understood and expeditiously approved, so that patients and doctors can focus on health, rather than payment or administrative hassles.

Opportunity Overview

Cohere is looking for an experienced solutions leader to join our growth team as we seek to expand to new clients. Reporting to the VP of Growth Strategy, you will be a key member of the growth function, leading the solution design process with prospective clients.

You will be charged with quickly developing a deep understanding of our customers’ needs and Cohere’s market-leading platform, which includes both clinical and technology aspects. 

You will apply this understanding, together with your creative problem-solving and analytical skills, to support the sales function by leading complex solution design projects to scope the configuration of the Cohere platform for client needs.  Your role as the glue between Cohere’s commercial and operational functions (e.g., product, clinical transformation, operations, integrations, implementation, etc.) will ensure that customer needs/requirements are translated seamlessly to proposals, statements of work, and to the teams charged with implementation.  Finally, you will work closely with the rest of the growth team to help advance Cohere’s strategy as well as expand to new markets and customers overall.  

If you are passionate about deploying technology-driven solutions to enhance patient experience, drive clinical excellence, and achieve healthcare operational efficiencies, we want to hear from you! 

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do: 

• Become an expert on market and technology trends impacting utilization management and related clinical functions within health plans and other risk-bearing entities (e.g., care management, digital health, value-based care, interoperability, etc.)

• Engage with client and prospect executives as a thought partner, advising them on market trends, best practices, and opportunities to drive business value from utilization management 

• Serve as a Cohere SME on sales calls with client executives, capable of leading demonstrations and speaking to the value and differentiation of the Cohere platform

• Lead consultative solution design process for complex sales pursuits

o Collaborate with sales team members to understand prospective customers’ business, clinical, technical, and compliance needs

o Collaborate with product, clinical programs, operations, and integrations team to recommend Cohere platform configurations for the client’s needs

o Collaborate with actuarial team to quantify savings for prospective clients

o Partner with product and clinical development teams to manage configuration / customization requests

o Prepare executive presentations and demonstrations for prospective customers

o Ensure client buy-in and internal sign-off of solution design documents

o Draft proposals and statements of work to appropriately reflect client requirements and Cohere capabilities 

o Lead the activation process with new clients post-deal closure, coordinating cross-functional teams to capture detailed client requirements for implementation

o Partner with implementation team to ensure requirements translate into build plan

• Partner with growth and product leaders to develop our growth strategy, by articulating the needs of emerging market segments and translating to potential new product offerings

• Contribute to solutioning function by identifying opportunities to improve our internal processes and deliverables to build a scalable and high impact sales model

Your background & Requirements:

• Bachelors degree. Graduate degree in relevant field (e.g., MBA, MPH, etc.) preferred

• 7-10 years of experience in similar role for a, health-tech company, healthcare consulting, health plan, or value-based care organization

• Deep experience or working with, or selling into, health plans and value-based care organizations across different lines of business

• Understanding of health plan technology systems and workflows (e.g., CM/UM systems, claims data, analytics, EMRs, etc.)

• Exceptional verbal and written communications skills

• Demonstrated problem-solving and analytical ability. Experience with financial analysis and return on investment modeling

• Customer-orientation and start-up ready mindset; comfortable with ambiguity

• Highly collaborative and experience participating in team-led sales models 

• Experience working with cross-functional teams; project management experience a plus

• Willing to travel up to 20% to prospect meetings

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

The salary range for this position is $150,000 to $185,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.