Director, Card & Payment Product Operations - PenFed Credit Union

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Director, Card & Payment Product Operations at our Omaha, Nebraska; Papillion, Nebraska; San Antonio, Texas or Eugene, Oregon service center.  The primary purpose of this job is to manage the ongoing technical activities of the Payment & Card internal and external platforms and technical operations, production and technical partnerships for the Payment Product Operations organization, supporting new programs and ensuring efficient, timely and accurate processing of all work within related regulations, partner agreements and PenFed policies and procedures.

Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. 

• Manage the daily end-to-end technical operations and production activities associated with  money movement & payment card portfolio processing to include network architecture, product parameters, platform settings and overall delivery of required functionality and infrastructure while maintaining a best in class member experience and operating expense control including associated back office processes.
• Represent all payment & card strategic initiatives as a technical primary point of contact (subject matter expert) for all move movement & payment card portfolio and platform operations.  Liaise with PenFed IT, CBTO, Engineering, vendors and other internal partners to support development and technical solutions in support of Payment Product Operations business objectives and PenFed strategic goals.  Accountable for end-to-end design, development, testing, deployment and post-production support.
• Provide technical guidance to employees; establishing priorities, providing oversight for complex problems for members and staff and assigning job duties, ensuring that goals and standards are met daily.                            
• Continually assess technical operations needs; develop and implement system and workflow enhancements that drive improved efficiency, lower operational expense, innovation and superior Member experience.
• Lead 24/7 payment card operations and money movement issue resolution and defect management rigor, routines and response.                            
• Develop, implement and measure goals, standards, policies and procedures for staff.                                                      
• Perform personnel-related duties such as staffing, performance evaluations, training, development and disciplinary actions.  
• Establishes measurable individual and team objectives that are aligned with PenFed’s organizational and strategic goals.
• Remain current on all changes to regulations and the systems, ensuring the timely implementation of all revisions.                                      
• Meets regularly with direct reports to ensure high employee engagement; gathers work statuses and discuss progress and impediments; provides advice, guidance, encouragement and constructive feedback.
• Promotes a culture of high-performance, continuous improvement and commitment to quality and accountability.
• Maximize vendor solution capabilities with Mobile first digital experiences while minimizing back-office resources, constraints, and case processing.

Equivalent combination of education and experience is considered.

• Bachelor’s Degree in a related field is required, Master’s Degree in a related field is preferred.
• Minimum of twelve (12) years’ of experience with technical components of payment card operations and production environments is required, specifically Fiserv.
• Minimum of four (4) years’ of direct management experience.
• Minimum of four (4) years’ experience managing and leading IT development/product teams.
• Working knowledge developing and delivering solutions within Salesforce, MuleSoft or other Low-Code/No Code platforms.
• Strong leadership capability: Ability to build and influence a high-performing team, as well as business partners across the credit union.
• Strong knowledge of banking/financial industry standards and practices.
• Strong knowledge of the technologies, methodologies and agile frameworks in the development and delivery of IT solutions.
• Strong interpersonal skills including mentoring, coaching, collaborating, and team building.
• Effective time management, problem solving and multi-tasking skills.
• Effective presentation skills and the ability to present findings, conclusions and information in a clear and concise manner.
• Requires experience in managing multiple teams/functions and building relationships with people at a variety of levels.
• Strong written and verbal communication skills.

Supervisory Responsibility

This position will directly supervise employees.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on-call is required.

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.
 
We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.
 
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
 
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.

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