Director, Business Operations - Clinical Services - Memorial Health

Working as the Director, Business Operations - Clinical at MHS you will direct the finance and business operations functions for the division of the Vice President, Operations including Orthopedics, Neurosciences, Rehabilitation, Perioperative, Emergency & Trauma, Cardiovascular, Pulmonary, Sleep, Oncology, Infusion, Radiation Oncology, Pharmacy, Lab, Medical Imaging and Research.  Serves as internal resource to Clinical and Ancillary Operations divisions for the management of financial data and processes as well as strategic and operational initiatives, including all aspects of financial management, proactive analysis of resource costs, supply expenses, sources of revenue and ensuring compliance with all contracts. Dedicated resource for the development, tracking and reporting of complex budgetary and financial functions. Supports System-Wide Operations as warranted    Directly supervises the Clinical Business Operations Data Analyst, Perioperative Finance Assistant, and other service line operations support personnel.  Accountable to assist all applicable Managers, Directors, Administrators, and Vice President with the planning, organizing, implementing and monitoring of the annual fiscal budget and the department’s CDM. Collaborates with other departments to support cost savings initiatives.  Provides oversight and monitoring of all departments charging, resource allocation, supply/inventory expenses and reimbursement to identify areas of potential negative impact and opportunities for improvement.  Responsible for providing visibility to the financial status of these divisions.  Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

Education:

• Bachelor’s Degree in accounting or finance required.
• MBA preferred.

Licensure/Certification/Registry:

• CPA preferred.

Experience:

• Minimum 5 to 10 years relevant experience required. Continuously increasing financial responsibility required including accounting, reporting, financial analysis and project management experience required.  Public accounting and project accounting experience preferred.
• Three to five years of demonstrated leadership experience required.
• Three years or more experience in a health care related area preferred particularly related to financial analysis experience.
• Revenue cycle management experience preferred.

Other Knowledge/Skills/Abilities:

• Proficient with Microsoft Office products including Word, Excel and Access Database required. Microsoft Project experience preferred.
• Must be able to organize and prioritize multiple projects effectively.
• Charge Master experience preferred.
• Strong accounting, financial analysis and communications skills required.
• Excellent written and oral communication skills required.
• Demonstrated experience creating executive level presentation documents required.
• Contract management experience preferred. Experience with Meditract contract management system preferred.
• Demonstrated ability to work successfully with others in technical and non-technical roles required.

1. Assist in the maintenance, negotiation and renewal of professional services contracts.
2. Create and manage capital and expense items by project and ensure proper accounting in financial statements.
3. Organize Clinical Operations Division auditing and reporting for charge entry and reimbursement.
4. Create project specific budgeting, forecasting and financial performance tracking metrics.
5. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• • SAFETY: Prevent Harm - I put safety first in everything I do.  I take action to ensure the safety of others.
  • COURTESY: Serve Others - I treat others with dignity and respect.  I project a professional image and positive attitude.
  • QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
  • EFFICIENCY: Reduce Waste - I use time and resources wisely.  I prevent defects and delays.

1. Maintain a close working relationship with all areas of the Finance Division, Clinical Resource Management and all applicable clinical areas to facilitate assistance with managing, reporting and analyzing all relevant financial data (budget, reimbursement, financial performance, cost savings initiatives, etc.).
2. Develop and maintain procedures necessary to calculate categorize and analyze standard cost variances in responsible divisions. Review, monitor and evaluate budget variances and relate those variances to standard cost data to provide flexible budget information.
3. Generate monthly Executive Summary financial reports for each Administrator.
4. Ensure accurate and complete information is obtained during the registration process to facilitate timely and accurate billing.
5. Create and present updates to audiences including departments of responsibility and Hospital/System Committees and Boards as required.
6. Create, maintain and distribute project specific budget, forecasting and project performance metrics. Communicate routinely to appropriate oversight groups.
7. Provide leadership in the review, update and maintenance of CDM to maximize reimbursement within the guidelines of regulatory requirements.
8. Provide leadership to ensure the compilation, review, distribution, education and resulting action planning for the benchmarking reports generated from the Cerner database.
9. Lead development of budget and review monthly expenses to actual. Identify and resolve variances as required to ensure any differences are appropriate and communicated to appropriate parties.
10. Leads strategic forecasting, data analysis, and business development planning for Clinical Operations.
11. Monitors and provides guidance on improving utilization, supply spending, operational efficiencies, and surgeon performance.
12. Works with Administrators and Vice President to conduct business planning and modeling of strategic projects to ascertain long-term financial and operational impacts.
13. Supports strategic planning initiatives for the System, SMH and division.
14. Coaches and acts as a role model for employees.
15. Assesses staff effectiveness and development needs on a regular basis; confronts negative behavior to foster acceptance and change; provides honest feedback for a job well done.
16. Responsible for selection and training of staff. Maintains current job descriptions and performance standards; Handles all personnel related functions such as, evaluates performance and recommends appropriate actions.
17. Uses appropriate methods and a flexible interpersonal style to help build a cohesive team and to facilitate completion of team goals.
18. Directly supervises the Clinical Business Operations Analyst, Perioperative Finance Assistant, and other service line operation support personnel. Provides leadership, guidance and oversight for OR equipment processes and use.
19. Provides leadership to Lean Six Sigma process improvement projects as it relates to the clinical operations.
20. Other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.