Director, Business Operations - 340B - AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

The 340B Drug Pricing program has become a critical issue impacting AbbVie’s business. Originally designed to help safety-net hospitals and clinics give better care to underserved communities, it has now grown exponentially, and deserves a greater level of focus.  Over the past few years, AbbVie has implemented important strategies and policy changes to tackle this growth, but its impact on AbbVie’s portfolio and the complexity of the 340B related issues now require a more dedicated, strategically resourced approach.

Therefore, AbbVie has established a high profile, 340B Center of Excellence (COE), that brings together a team of experts who will utilize analytics and insights to drive strategy, proactively address the growth of 340B and create new solutions to the industrywide abuse within the program.  COE leaders will work with Government Affairs and Legal to develop longer-term solutions and shape reforms while simultaneously collaborating with essential partners, including the Marketing, Finance, Market Access, Public Affairs and other key partners to deliver meaningful business solutions and impact.   

The 340B COE Director of Business Operations is a leadership role with technical expertise in the business and operations of the 340B program; responsible for leading a team that monitors performance, duplicate discount elimination, and 340B entity eligibility validation policy and processes.  Develop analyses, reporting and necessary tools and models to report 340B performance, and brand 340B forecasts.  Develop models to assess the impact of market activity and the potential impact of mitigation initiatives and policy reforms.

Primary responsibilities for this leadership position include, but are not limited to:

• Build a high performing team, with a positive culture and ensure a high level of cross-functional coordination and strategic/tactical planning through ongoing communications as well as contributing to a positive team culture.  Infuse AbbVie Ways of Working and Talent Philosophy in day-to-day leadership and management of the business.
• Responsible for maintaining and enforcing AbbVie’s 340B policy.  Oversee AbbVie’s 340B day to day operations.
• Responsible for monitoring the external 340B environment for scrubbing and 340B eligibility trends.  Ability to design, build and analyze financial data for business cases, consider sensitivities and present to executive leadership.
• Drive improvement of current processes to eliminate duplicate discount scrubbing (Medicaid In-House Medicaid CP, Commercial/Medicare), CP Policy, CE eligibility, etc.)
• Develop 340B modeling and/ or “follow the dollar” stakeholder analyses to assess the impact of potential/ executed mitigation efforts, the potential impact of proposed or enacted government legislation or the impact of 340B program abuses.
• Work with 340B Operations Enablement Lead to design 340B COE operations and reporting environment, integrating new data sources to improve the sophistication of 340B oversight and management.
• Develop new 340B site eligibility vetting process and oversee creation of ongoing capability and platform.  Collaborate with Legal, Govt. Pricing, and Trade team to ensure integration with systems and formal Covered Entity communication.
• Develop and refine outlier identification analysis (enhanced outlier detection model) and work with Investigation Team to identify drivers and inform development of mitigations.
• Oversee vendors and contracts and inform Payer, Pharmacy and Wholesaler contracting.
• Support analyses and reporting to support Legal and Govt. Affairs policy related activities.
• Build a robust reporting, KPI tracking and measurement protocol to validate 340B program success and hold external vendors accountable for program operations.  Develop related goals and performance targets and track and report progress against goals.  Develop accurate 340B forecasting by brand to inform brand Finance financial planning and reporting. 
• Develop and foster robust internal relationships with other key stakeholders, including but not limited to Market Access/Trade, Employer Teams, Finance, Patient Services, MABI, etc.

• Requires minimum of a Bachelor’s Degree, Master’s Degree a plus.
• A minimum of 10 years in the healthcare industry with significant financial, reporting, forecasting and modeling experience within the pharmaceutical or healthcare industry. 
• Leadership experience, having hired and developed a team.
• Knowledge of 340B flows preferred.   
• Candidates should have a working knowledge of the compliance and regulatory environment for manufacturers in the pharmaceutical space.

Skills/Knowledge Required:

• Ability to articulate a vision and strategy.
• Experience leading and developing a team and building a positive culture.
• Experience building processes, putting into production prototype concepts, and improving the efficiency of operations
• Possesses a curious and persistent mindset, comfortable in ambiguity.
• Ability to simplify the complex and identify what’s is essential
• Demonstrated ability to manage multiple projects in a fast-paced, entrepreneurial environment.
• Analytical and modeling expertise, financial acumen, ability to see, visualize and tell a story with numbers.
• Ability to influence across functions to gain consensus on solutions.
• Excellent leadership, management and organizational skills, along with problem solving, conflict resolution and team building.
• Ability to effectively plan, prioritize, execute, follow up and anticipate problems.
• Ability to lead across multiple functions (sales, managed healthcare, trade, marketing).

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

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