Director, Account Management - MasterCard

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Account Management Director, Account Management Emerging Verticals Overview The Emerging Verticals team manages merchant relationships and drives revenue in underpenetrated verticals for card acceptance. The Director of Account Management will focus on expanding Mastercard's acceptance and solutions —including Data & Services, Cyber & Intelligence, Open Banking, and digital offerings — within key merchants, particularly in the strategic 1-to-many vertical (ISVs, ISOs, Payfacs, Gateways). The Director will enhance commerce and strengthen relationships with key merchants, driving value for Mastercard and our customers. This will be achieved by articulating acceptance value propositions that deliver results and align with our financial and strategic goals. Additionally, building and broadening our overall relationships at all levels of the merchants. This role is ideal for you if you are a natural relationship builder, seller and negotiator who thrives in a cross-functional environment. You are a pro at managing multiple clients and priorities simultaneously. Role -Provide outstanding account management through strategic planning—by understanding customer needs, developing innovative solutions, and collaborating with internal teams to assemble the necessary resources that deliver exceptional value to clients -Identify and develop new business opportunities with existing and prospective customers, qualifying leads and engaging product experts to advance the sales process -Create detailed business cases with financial analysis to support merchant initiatives. -Negotiate, execute and manage customer contract agreements -Support key organizational initiatives, including cross-selling Mastercard products and solutions to strengthen customer relationships -Collaborate with customers to understand their business needs and effectively guide them through complex buying cycles -Become a subject matter expert in your vertical, acting as a trusted payments advisor to clients and an internal thought leader All About You -Strong sales and account management experience (revenue generating) -Experience in payments preferred -Bachelor’s degree required -Proven sales track record in planning, managing, and closing complex sales efforts, consistently delivering results in a fast-paced environment with urgency and precision -Strong problem-solving skills, capable of identifying key issues, structuring analyses, and developing compelling business cases with actionable recommendations -Dynamic team player with a forward-thinking mindset, skilled at engaging internal resources to drive success and contribute to a wider team environment -Ability to manage and grow internal and external relationships with executives at all levels -Proficient in managing multiple clients and competing priorities effectively -Travel up to 30% may be required Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more. Pay Ranges Purchase, New York: $164,000 - $263,000 USD New York City, New York: $172,000 - $275,000 USD Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.