Director, Account Management Business Analysis & Reporting - Lincoln Financial Group

**Alternate Locations:** Work from Home; Boston, MA (Massachusetts); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania) **Work Arrangement:** Remote : Work at home employee residing outside of a commutable distance to an office location. **Relocation assistance:** is not available for this opportunity. **Requisition #:** 73724 **The Role at a Glance** This position will provide leadership and direction to ensure group results in the design and implementation of in-depth business metrics and analytics to support goals and objectives. You will lead a team to collaborate with stakeholders and provide consultative advice & analytic support to advance growth and profitability initiatives and deliver meaningful business results. **What you'll be doing** + Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions. + Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives. + Proactively identifies and directs the implementation of process improvements that significantly reduce workloads or improve quality across the department. + Provides subject matter expertise to team members and internal/external stakeholders on complex assignments/projects. + Responsible for leading the business insights and reporting team for Workplace Solutions account management organization using data to develop actionable insights that drive strategic and operational business decisions. + Manage internal/external customer reporting needs including stewardships and performance guarantees tracking. + Build strong relationships across the organizations to understand priorities, needs, and provide strategic recommendations. + Advises senior management and stakeholders on design issues, capabilities, and/or system limitations; develops and recommends remediation plans. + Directs the creation of dashboards & scorecards utilizing existing and newly developed metrics and performance monitoring to provide management with quantifiable gauges of business results, customer experience, renewals, and strategic initiatives. + Partner with teams in the development, implementation, and evolution of metrics & analytics to support changing business needs & objectives, achieve desired results, and establish new forward-looking metrics. + Collaborates across the data and IT organization to advocate business needs, strategic direction, and help set development priorities + Acts as a subject matter expert providing support for requirements and UAT testing for the development of new data assets and analytic tools. + Ensures team champions analytics and educates the business to drive adoption and usage of data analytics to further business insights. + Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent. **What we're looking for** + 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required) + 7+ Years of experience of insurance industry knowledge, preferably group; including business analysis and development of metrics that drive business decisions **Application Deadline** Applications for this position will be accepted through Friday, October 25, 2024, subject to earlier closure due to applicant volume. **What's it like to work here?** At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. **What's in it for you:** + Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute. + Leadership development and virtual training opportunities + PTO/parental leave + Competitive 401K and employee benefits (https://hrdirectdocs.lfg.com/misc/HR/Recruiting/BenefitsResourcesGuide.pdf) + Free financial counseling, health coaching and employee assistance program + Tuition assistance program + A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations + Effective productivity/technology tools and training The pay range for this position is $90,300 - $164,700 with **anticipated pay for new hires between the minimum and midpoint of the range** and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package. **About The Company** Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses - annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com. Lincoln is committed to creating a diverse and inclusive (https://www.lfg.com/public/aboutus/companyoverview/diversityinclusion?audience\_page\_id=1422918942386) environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Follow us on Facebook (http://www.facebook.com/lincolnfinancialgroup) , X (https://mobile.twitter.com/lincolnfingroup) , LinkedIn (https://www.linkedin.com/company/4307?trkInfo=tas%3Alincoln+financial%2Cidx%3A3-1-3&trk=tyah) , and Instagram (https://www.instagram.com/lincolnfingroup/) . For the latest company news, visit our newsroom (https://www.lincolnfinancial.com/public/aboutus/newsroom) . **Be Aware of Fraudulent Recruiting Activities** If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious. **Additional Information** This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees. Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558. This Employer Participates in E-Verify. See the E-Verify (https://www.e-verify.gov) notices. Este Empleador Participa en E-Verify. Ver el E-Verify (https://www.e-verify.gov/es) avisos. Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.