Dining Room Supervisor - Earl Enterprises

• Ensure prompt, friendly service according to Buca di Beppo’s guidelines.

• Provides family members, managers and Guests with a positive experience and atmosphere.

• Assist in directing overall activities and performance of family members on a shift-by-shift basis.

• Drive positive Guest experience through a front door and floor presence and accurate seating and quoting of waiting times.

• Ensure positive Guest experience by monitoring and ensuring appropriate 10 Steps of Service.

• Maintain the proper atmosphere through music and lighting levels for varying business periods.

• Promote an atmosphere of positive Guest Relations. Build Guest relationships and respond to Guest complaints or concerns professionally and in a timely manner. Responsible for written communications with Guests as directed.

• Assist in the responsible service of alcohol. Monitor alcohol awareness. Establish a positive relationship with local authorities and seek their help in managing alcohol related issues.

• Assist the management team in developing sales and marketing strategies and for implementing, advertising and promoting campaigns as assigned by the Paisano Partner. Responsible to support and implement Paisano Support Center marketing initiatives.

• Maintain and inspect dining room, food receiving, preparation, production and storage areas to ensure that health and safety regulations are adhered to at all times. Correct unsafe practices or conditions.

• Assist in the cleaning and maintenance of equipment and arrange for repairs, contracts and other services. Maintain restaurant cleanliness and organization for both the interior and exterior of the restaurant.

• Follow the Ten Points of Difference and Guest Standards of Execution.

• Ensure the proper approval for all food or beverage comps or promos are followed.

• Ensure safe working and guest environment to reduce the risk of injury or accidents. Completes accident reports promptly in the event a Guest or family member is injured.

• Ensures that proper security procedures are in place to protect family members, guests and company assets, including security of beer walk-in, liquor room and freezer. Pulls items from these areas as required through shift.

• Assist managers with FOH staffing, ensuring that adequate staffing is maintained and that overtime is minimized. Ensures Sales forecasting and schedules reflect desired productivity and match daily labor controls.

• Ensures that proper cash handling procedures are followed.

• Ensures that all meal and rest breaks are provided when required.

• Assist Paisano Partner and Managers as directed.

MAINTAIN CONTROLS

• Assist management team in reviewing financial information such as sales and costs. Monitor budget to ensure efficient operation and those expenditures stay within budget limitations. Take action to correct any deviations from the budget.

• Maintain and control restaurant assets. Monitor restaurants on-hand inventory for waste and theft.

• Participate in line checks to ensure product standards and specifications.

• Ensure adequate inventory levels that allow for Guest needs but do not tie up any company assets in unneeded and costly inventory.

• Complete daily paperwork and projects on a timely basis.

• Comply with cash control policies and procedures. Ensure all family members and managers comply with cash control policy and procedures.

• Assist in driving positive results for labor through proactive scheduling and reacting to business trends.

• Control operating costs by instituting awareness through the restaurant.

• Assist with inventories and understand how food and beverage costs are calculated.

• May at times be responsible for ordering food and beverage products. May be responsible for receiving and checking orders to ensure that they adhere to company specifications.

• Responsible for submitting accurate information to the Paisano Support Center and DVP.

MANAGE FAMILY MEMBERS

• Ensure quality recruiting and training of new family members and managers.

• Create positive relationships with family members and managers by treating all members with respect.

• Minimize turnover by responding to and resolving family member and manager, with the direction of the Paisano Partner.

• Support and practice an open door policy.

• Assist with programs and reward positive contributions. Recognize and promote positive performers. Coach and counsel family members whose performance is below expectations.

• Maintain a trained staff through effective use of employment orientation, individual training sessions, family member meetings and implementation of company training programs for family members and managers.

• Assure compliance with company policies, practices and procedures; communicate changes. Ensure compliance with all local, state and federal laws, regulations and guidelines.

ADVOCATE A TEAM ENVIRONMENT

• Display, encourage and inspire high morale and motivation in the restaurant.

• Assist managers with family meetings to plan menus and related activities, plan special events, share information or conduct supplemental training.

• When directed, communicate with other supervisors and managers using the manager’s log.

• Show daily attention, participation and sensitivity needed to establish credibility and promote unity in the team.

• Hold family members accountable for areas of responsibility that has been assigned to you by the Paisano Partner

• Respond to team conflicts professionally and work towards positive resolutions.

• Set a good example through attitude, involvement, and positive influence.

• Establish an environment that does not permit or promote sexual or any other kinds of harassment.

• Ensure restaurant is staffed to avoid workload and poor morale issues.

• Report family member relation issues of a sensitive nature to the Paisano Partner or Family Resources department. Work with Paisano Partner Divisional Vice President and Family Resources department for the positive outcome of such issues.

MANAGE PERSONAL DEVELOPMENT

• Provide effective leadership.

• Demonstrate organizational skills. Complete assignments and duties on time.

• Develop personal goals for professional growth.

• Maintain a pleasant, positive and professional attitude in the eyes of the family members, management, team and Guests.

• Exhibit a neat and clean appearance consistent with a professional image.

• Execute company programs and decisions with support and commitment.