Digital Transformation Specialist - P4 - UN Women

UN Women

Background:

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security. Placing women's rights at the center of all its efforts, UN Women leads and coordinates United Nations system efforts to ensure that commitments on gender equality and gender mainstreaming translate into action throughout the world.   

In this context, the Communications and Advocacy section at UN Women Headquarters in New York, supports the positioning of women's empowerment and gender equality as key issues on the international agenda and establishes UN Women's role as the global authority. This entails developing high-quality visual, interactive and digital content and campaigns that communicates about UN Women's work, its brand and gender equality initiatives across digital platforms.  

Reporting to the Global Lead for Communications and Advocacy, the Digital Communications Specialist will specifically support a digital transformation effort to upgrade, connect and integrate the digital infrastructure of the organization. This will enable the section to more effectively engage audiences across multiple platforms.

Key Functions and Accountabilities:

1.Lead the delivery of global web platforms for external communications and engagement.

• Oversee the product vision of UN Women web platform, ensure continuous improvement and development of UN Women's external web platform portfolio. 
• Define high-level requirements for the platforms, specify product needs and manage product roadmap for digital platforms. 
• Understand user needs and define and prioritize feature requirements in close collaboration with programme units and other divisions within the organization. 
• Lead vendors and oversee the development lifecycle of digital products in partnership with the Information, Systems and Technology Unit.  
• Track product performance; research and determine future product needs. 
• Manage internal stakeholders and update them regularly on product development.  

2. Oversee the identification, implementation, and operation of global digital platforms. 

• Lead needs assessment to identify requirements for digital platforms, including digital asset management system, social media management platform and digital analytics to support and expand the organization's digital operations. 
• Track and assess platform performance to share insights regarding the platforms with stakeholders. 
• Identify and provide recommendations for new and emerging technology platforms to stakeholders.

3. Lead UN Women's digital consolidation plan in close collaboration with the Information Systems and Telecommunications (IST) unit and the Policy, Programme and Intergovernmental Division (PPID).

• Enhance UN Women digital presence at the global, regional and country level by supervising the design and implementation of new templates to upgrade the user experience in UN Women institutional channels. 
• Integrate current knowledge microsites into UN Women Knowledge Hub. In close coordination with PPID units, consolidate all organizational knowledge in one place to ensure seamless user interaction with UN Women products.  
• Lead the integration of all data portals into one data hub, using the UN Women Count/ Data Hub portal as the base. 
• Connect UN Women websites at the global, regional and country level with the knowledge, data and transparency portals. 
• Conduct technical training and support to different stakeholders across the organization to use UN Women digital platform. 
• Supervise the work of vendors responsible for designing and implementing the digital consolidation plan.

4. In partnership with the Governance Specialist and the IST Unit lead digital governance efforts with the aim of maintaining a cohesive global digital presence.

• Provide strategic guidance on the creation and implementation of policies, procedures, standards and guidelines for UN Women's public facing digital presence.

5. Lead the implementation and management of Google Marketing Platform ensuring alignment with organizational goals, Key tasks include: 

• Defining actionable KPIs in collaboration with the Communications team. 
• Implementing Google Analytics 4 and upgrading to Google Analytics 360 for advanced insights. 
• Managing marketing tags and tracking codes using Google Tag Manager. 
• Analyzing audience behavior, content performance, and user journeys using integrated tools. 
• Developing custom dashboards for real-time visualization of campaign metrics and insights. 
• Oversee the proper implementation of M&E frameworks for the various projects and initiatives in the unit.

6. The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation.

Supervisory/Managerial Responsibilities: 
The position will supervise a small team consisting of one staff and consultants.

Competencies :

Core Values:

• Integrity;
• Professionalism;
• Respect for Diversity.

Core Competencies:

• Awareness and Sensitivity Regarding Gender Issues;
• Accountability;
• Creative Problem Solving;
• Effective Communication;
• Inclusive Collaboration;
• Stakeholder Engagement;
• Leading by Example.

Please visit this link for more information on UN Women's Values and Competencies Framework: 

Functional Competencies:

• Expert level knowledge of major social media platforms and proven experience in strategic social media outreach at the international level.
• Strong team leadership skills, incl. track record of managing a global, hybrid team.
• Proven ability to develop and implement large-scale social media strategies and campaigns.
• Excellent writing and editing skills and demonstrated experience in social media content production.
• In-depth understanding of the integration of multimedia elements in social media content production.
• Strong editorial judgment, including ethical and political awareness.
• Strong awareness of digital trends and changes in the social and digital landscape.
• Knowledge of development issues considered a strong asset.

Education and Certification:

• Advanced university degree in communication, management, digital media, or other related discipline.
• A first-level university degree in combination with two additional years of qualifying experience will be accepted in lieu of the advanced university degree.
• Project management certification would be desirable.

Experience:

• At least seven years of professional work experience in digital communications, digital product management or digital delivery and user experience, including five years in digital publishing and operations. 
• Proven experience working with elements needed for creating and maintaining a web presence, such as web content management systems, hosting, web development, design, and user experience is required. 
• Proven experience of working in the field of digital governance in a large, decentralized organization is required. 
• Experience in teaching, training, or other capacity building activities is required. 
• Experience working with technology risk management or compliance is, specifically in a humanitarian or not-for-profit environment is desirable. 
• Proven record of accomplishment in delivery of complex projects in an online environment is desirable. 
• Extensive experience with identifying problems before they arise and determining potential risk mitigation strategies is required. 
• Strong ability to think strategically and to formulate strategy to enable broader organizational initiatives is required.

Languages:

• Fluency in English is required.
• Knowledge of another official UN language is desirable (French, Arabic, Chinese, Russian or Spanish).

Statements :

In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment.

Diversity and inclusion:

At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need.

If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.

UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women's policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.)

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Sector: Nonprofit/Community/Social Services/International Cooperation

Role: Other

Working hours (%): 80-100% / 100%

Job type: Staff (Permanent and Fixed Term)