Digital & Technology Technician - Gregory Poole Equipment Company

4807 Beryl Rd, Raleigh, NC 27606, USA Req #1582

Wednesday, January 22, 2025

PRIMARY FUNCTION:
The Digital & Technology Service Technician is responsible for providing high-quality operational support for all Caterpillar Machine Technology within the areas of Equipment
Monitoring. This role is critical to front-line support of Caterpillar's digital platforms at the asset level.

ESSENTIAL DUTIES:

• Provide operational oversight for Digital and Technology infrastructure in Product Support.
• Analyze repair queue and coordinate installations or repairs with customers.
• Perform diagnostics, repairs, and installations, of Product Link Pro and Elite systems (GPS).
• Utilize CAT Online Applications, VisionLink, to analyze actionable data, such as Diagnostic Codes, and Schedule Oil Samples (SOS) to minimize machine downtime.
• Manage Remote Troubleshooting and Remote Flashing of necessary equipment error codes
• Diagnose and repair Fault Code induced components to maximize equipment life.
• Assist Caterpillar Engineers in Field Follow projects to identify and correct manufacturing defects.
• Using OEM schematics to diagnose and repair electrical components and subsequent wiring.
• Troubleshoot errors within CAT Payload systems for quarry and mining applications.
• Update, Troubleshoot, and Repair critical CAT and Non-CAT Grade Control systems.
• Pull Product Status Reports and Configuration Files on necessary assets.
• Update & Flash software in all machine ECMs (Electronic Control Modules).
• Diagnose and repair fault code producing Aftertreatment, Emission, and DEF (Diesel Exhaust Fluid) components.
• Follow all Caterpillar and dealership repair guidelines.
• Perform other duties as necessary and assigned by the manager or supervisor.

Work Experience:
Six years of experience with at least four years of experience on Cat equipment or other similar equipment; Must be proficient in at least four mechanical systems (i.e., transmissions, engines, hydraulics, etc.) for numerous model lines.

Physical:
Must be able to stoop daily and repeatedly kneel, bend and climb besides, onto and underneath various equipment to perform diagnosis and repairs. Must be able to effectively see to perform repairs, research technical manuals, and develop written repair work order reports. Must be able to routinely and physically lift/position various parts to perform repairs/service. Must be able to work in adverse weather.

Other:
Must be able to effectively document repair activities on customer work orders. Must have cognitive reasoning and problem-solving skills to apply knowledge, written information, and verbal instructions in repairing/servicing unusual and/or unknown technical equipment operational problems. Should have basic proficiency using P.C. base equipment and parts information; must work independently with minimal supervision.

Field Activity
Must be able to daily operate an assigned service vehicle as well as be prequalified to operate under GPEC (Gregory Poole Equipment Company) Fleet Policy Standards. The driver must operate their assigned vehicle for extended periods to reach the customer's location. Must be able to effectively communicate using a telephone and email to receive instructions and to provide service information. Must be able to effectively communicate directly with customers on the phone, through email as well as at site
locations in a professional manner.

Additional:
Field activities require a valid state driver's license within the state of GPEC's operation AND possess a safe driving record which meets the safe driving standards outlined in the GPEC Fleet Policy. Operating some vehicles will require a valid Commercial Driver's License (CDL), others may require a DOT medical certification. Some positions may require that you obtain a DOT medical certification before you are considered for the position. All positions requiring driving for company business or within a Company Owned Vehicle will be held to the GPEC Fleet Policy

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Other details

• Job Family Shop Technician
• Pay Type Hourly
• Required Education High School

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initStaticMap(true); PRIMARY FUNCTION:The Digital & Technology Service Technician is responsible for providing high-quality operational support for all Caterpillar Machine Technology within the areas of EquipmentMonitoring. This role is critical to front-line support of Caterpillar's digital platforms at the asset level.\nESSENTIAL DUTIES:\n\nProvide operational oversight for Digital and Technology infrastructure in Product Support.\nAnalyze repair queue and coordinate installations or repairs with customers.\nPerform diagnostics, repairs, and installations, of Product Link Pro and Elite systems (GPS).\nUtilize CAT Online Applications, VisionLink, to analyze actionable data, such as Diagnostic Codes, and Schedule Oil Samples (SOS) to minimize machine downtime.\nManage Remote Troubleshooting and Remote Flashing of necessary equipment error codes \nDiagnose and repair Fault Code induced components to maximize equipment life.\nAssist Caterpillar Engineers in Field Follow projects to identify and correct manufacturing defects.\nUsing OEM schematics to diagnose and repair electrical components and subsequent wiring.\nTroubleshoot errors within CAT Payload systems for quarry and mining applications.\nUpdate, Troubleshoot, and Repair critical CAT and Non-CAT Grade Control systems.\nPull Product Status Reports and Configuration Files on necessary assets.\nUpdate & Flash software in all machine ECMs (Electronic Control Modules).\nDiagnose and repair fault code producing Aftertreatment, Emission, and DEF (Diesel Exhaust Fluid) components.\nFollow all Caterpillar and dealership repair guidelines.\nPerform other duties as necessary and assigned by the manager or supervisor.\n\nMINIMUM REQUIREMENTS:Education:Must have a high school education or GED.Work Experience:Six years of experience with at least four years of experience on Cat equipment or other similar equipment; Must be proficient in at least four mechanical systems (i.e., transmissions, engines, hydraulics, etc.) for numerous model lines.Physical:Must be able to stoop daily and repeatedly kneel, bend and climb besides, onto and underneath various equipment to perform diagnosis and repairs. Must be able to effectively see to perform repairs, research technical manuals, and develop written repair work order reports. Must be able to routinely and physically lift/position various parts to perform repairs/service. Must be able to work in adverse weather.\nOther:Must be able to effectively document repair activities on customer work orders. Must have cognitive reasoning and problem-solving skills to apply knowledge, written information, and verbal instructions in repairing/servicing unusual and/or unknown technical equipment operational problems. Should have basic proficiency using P.C. base equipment and parts information; must work independently with minimal supervision.Field ActivityMust be able to daily operate an assigned service vehicle as well as be prequalified to operate under GPEC (Gregory Poole Equipment Company) Fleet Policy Standards. The driver must operate their assigned vehicle for extended periods to reach the customer's location. Must be able to effectively communicate using a telephone and email to receive instructions and to provide service information. Must be able to effectively communicate directly with customers on the phone, through email as well as at sitelocations in a professional manner.\nAdditional:Field activities require a valid state driver's license within the state of GPEC's operation AND possess a safe driving record which meets the safe driving standards outlined in the GPEC Fleet Policy. Operating some vehicles will require a valid Commercial Driver's License (CDL), others may require a DOT medical certification. Some positions may require that you obtain a DOT medical certification before you are considered for the position. All positions requiring driving for company business or within a Company Owned Vehicle will be held to the GPEC Fleet Policy\n \nThis job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.\n