Digital Support Engineer at Modern Office Methods

OVERVIEW & PURPOSE

Provides network support, connectivity, and user training for Modern Office Methods' clients who have purchased network output devices by performing the following duties.

ESSENTIAL FUNCTIONS

1. Work with sales representative to ensure a satisfactory implementation/training plan for each client. Communicate results of call including any problems, issues, etc. to sales rep.
2. Ensure client satisfaction through end-user instruction on the products in conjunction with the marketing support rep.
3. Enable as many of the client’s staff as possible to participate in the benefits of the digital solution. As MOMs connected output device is placed on network, our goal is to capture as much output as possible. Work with client to ensure that the maximum number of print drivers are loaded, that as many computers as possible have the MOM product as the default printer, etc. This will ensure the client receives the maximum cost savings for their company.
4. Maintain exceptional client communication by regular follow-up after installation.
5. Provide technical assistance on service calls when requested by field service engineers.
6. Function as “ go-to “ person as requested by sales manager to spearhead trouble-shooting and/or investigation of new product offerings and/or accessories.
7. Assembles and configures network components and associated services. Installs and test necessary software and hardware.
8. Provides Modern Office Method’s clients with technical expertise and assistance as digital solutions are implemented.
9. Functions as a consultant to our clients, providing them with the technical direction needed. Must lead the client through difficult decisions.
10. Seeks out opportunities for the network group during client installation/training appointments.
11. Sets up and maintains basic network operations, including assembly of network hardware, and provides assistance to the network administrator.
12. Performs network troubleshooting to isolate and diagnose common network problems.
13. Assist in sales calls as needed.
14. Work with client trainer in mentoring capacity to increase his/her familiarity with digital technology.

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibility.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

POSITION TYPE & EXPECTED HOURS OF WORK

This is a full-time position with expected hours of work between Monday and Friday.

TRAVEL

This position requires frequent travel between company branches and customer sites.

REQUIRED EDUCATION & EXPERIENCE

• High school or equivalent
• Customer service: 2 years

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL OPPORTUNITY EMPLOYER

Modern Office Methods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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