Digital Sales Coordinator - Sinclair Broadcast Group

WSTM NBC3, WTVH CBS5, CW6 & CNYCENTRAL.com is looking for a Digital Sales Coordinator who will serve as a dedicated marketing, data, and content powerhouse across Syracuse Sales and Sinclair Solutions teams. From time to time, the Digital Sales Coordinator may manage assigned accounts. The ideal candidate will be a well-organized multitasker with a passion for assisting others in the workgroup and contributing to the team’s success.

Responsibilities:

• Direct engagement with external clients to handle service issues, complaints and normal customer service
• Identify customer needs
• Establish and promote effective relationships with clients, upholding Sinclair’s commitment to the customer experience.
• Responsible for accurately handling, and solving customer inquiries 
• Resolve issues taking the appropriate action, and knowing when to escalate issues to a management level
• Formulate responses in professional and correct grammatical writing
• Must be able to organize and schedule calls, and client communication

Project Coordination Duties: 

• Support the production, scheduling and delivery of all digital offerings
• Must be able to set goals and schedule/oversee deliverables for multiple digital services
• Support various teams within the agency by generating and delivering client reports, creating production orders, preparing documents, and executing projects as assigned by management
• Assist Marketing Consultants with invoicing and monthly reports
• Use multiple platforms and programs to perform duties, and therefore must be technically savvy
• Must be able to understand digital reporting and analytic metrics
• Attend and participate in weekly production staff meetings and product trainings

Production Ticket Coordination Duties:

• Work within the digital marketing programmatic team on sending out production tickets to ad operations
• Gain a basic understanding of all digital product offerings
• Support clients by providing updates to ongoing campaigns
• Perform campaign optimizations to improve campaign success

• Responsible for communication between third-party vendors and clients, acting as a liaison

Qualifications: 

• Minimum 1-year experience with digital technologies, including social media, CTV, digital marketing (display and video programmatic)
• Requires a highly professional communication skillset, including excellent grammar, copywriting, spelling accuracy, and excellent phone and conversational skills
• Must thrive in a fast-paced, dynamic, team environment. Remain flexible to meet business needs, actively adapt to meet changing industry and stakeholder needs
• Must be able to maintain composure in fast-paced environment and be proficient in meeting customer service expectations.
• Must have strong listening skills, and be empathetic and able to effectively relate to clients.
• Highly proficient in Microsoft office products

The compensation range for this role is $42,000 - $52,000 annually. Final compensation for this role will be determined by various factors such as a candidates’ relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, sick leave, vacation time, personal time, parental leave and employee stock purchase plan.

Sinclair Broadcast Group, Inc. is proud to be an Equal Opportunity Employer and Drug Free Workplace!