Digital Reliability Analyst II at WHIZTEK CORP
Chicago, IL
About the Job
Digital Reliability Analyst II || Chicago, IL || United Airlines
Job Title: Digital Reliability Analyst II
Client Name: United Airlines
Location: Chicago, IL
Work Mode: Hybrid
Duration: Long-Term Contract
Note: Must be legally authorized to work in the United States for any employer without sponsorship
Job Description:
United’s Digital Technology teams is seeking a highly skilled and experienced Sr. Digital Accessibility Analyst to join our team Digital Channels team. The Sr. Digital Accessibility Analyst will play a key role in ensuring that our digital products and services are accessible to individuals with disabilities, aligning with relevant standards and regulations. The ideal candidate will bring a strong background in digital accessibility, a deep understanding of accessibility guidelines, and the ability to lead accessibility initiatives across diverse projects.
Responsibilities:
Understand and apply accessibility guidelines (WCAG, ADA/ACAA) to United Digital Channels
Conduct comprehensive audits on our Digital Channels (web/mobile) to ensure compliance using both manual and automated testing to ensure compliance
Perform usability testing with assistive technologies and conduct user testing involving individuals with disabilities to assess the effectiveness of accessibility features
Create and maintain documentation outlining accessibility guidelines, acceptance criteria, best practices, and standards for internal teams and stakeholders
Provide training and guidance to development, design and testing teams on creating accessible digital products
Work closely with designers, developers, content creators, and other stakeholders to integrate accessibility into the design and development processes
Identify accessibility issues and collaborate with development teams by providing detailed and specific solutions to address the issues and ensure that digital assets comply with accessibility standards
Evaluate and recommend accessibility testing tools and assistive technologies to improve the efficiency of the accessibility testing process.
Advocate for the needs and perspectives of individuals with disabilities within the organization, promoting a culture of inclusivity
Generate reports on accessibility metrics and progress to share with management and stakeholders
Ensure that digital products comply with legal requirements related to accessibility, addressing any potential legal risks.
Required Qualifications:
Bachelor's degree in a relevant field such as Computer Science, Information Technology, Human-Computer Interaction, or a related discipline
8+ years in digital accessibility, user experience (UX), or a related field
Experience conducting accessibility audits, evaluations, and implementing accessibility solutions
Proficiency in understanding and applying accessibility standards and guidelines, such as WCAG, ADA/ACAAFamiliarity with assistive technologies used by individuals with disabilities (e.g., VoiceOver, JAWS, NVDA, Dragon Naturally Speaking, ZoomText, TalkBack, Speak to Me)
Experience using accessibility testing tools and knowledge of best practices for testing digital products such as Deque Axe tools or similar
Understanding of web development technologies (HTML, CSS, JavaScript) and their impact on digital accessibility
Ability to collaborate with developers to implement accessibility features
Relevant certifications in digital accessibility, such as the IAAP (International Association of Accessibility Professionals) Certified Professional in Accessibility Core Competencies (CPACC) or Web Accessibility Specialist (WAS) certifications
Strong communication skills to work effectively with cross-functional teams, including designers, developers, testers, and content creators
Ability to advocate for accessibility principles and educate team members on best practice
Ability to manage and prioritize multiple projects, ensuring accessibility requirements are met within project timelines
Demonstrated commitment to staying updated on evolving accessibility standards, guidelines, and technologies
Must be eligible to work without sponsorship
Local candidates to Houston or Chicago only - must be willing to work Hybrid
Preferred/Plus:
Airline knowledge – familiar with ACAA (Air Carrier Access Act)
Experience developing for Accessbility
Knowledge of web technologies (e.g., HTML, CSS, JavaScript and ARIA)
Professional training in using assistive technologies or Accessbility certifications
Experience conducting usability tests that include participants with accessibility challenges
Has experience using assistive technology working on products or similar products.
Job Title: Digital Reliability Analyst II
Client Name: United Airlines
Location: Chicago, IL
Work Mode: Hybrid
Duration: Long-Term Contract
Note: Must be legally authorized to work in the United States for any employer without sponsorship
Job Description:
United’s Digital Technology teams is seeking a highly skilled and experienced Sr. Digital Accessibility Analyst to join our team Digital Channels team. The Sr. Digital Accessibility Analyst will play a key role in ensuring that our digital products and services are accessible to individuals with disabilities, aligning with relevant standards and regulations. The ideal candidate will bring a strong background in digital accessibility, a deep understanding of accessibility guidelines, and the ability to lead accessibility initiatives across diverse projects.
Responsibilities:
Understand and apply accessibility guidelines (WCAG, ADA/ACAA) to United Digital Channels
Conduct comprehensive audits on our Digital Channels (web/mobile) to ensure compliance using both manual and automated testing to ensure compliance
Perform usability testing with assistive technologies and conduct user testing involving individuals with disabilities to assess the effectiveness of accessibility features
Create and maintain documentation outlining accessibility guidelines, acceptance criteria, best practices, and standards for internal teams and stakeholders
Provide training and guidance to development, design and testing teams on creating accessible digital products
Work closely with designers, developers, content creators, and other stakeholders to integrate accessibility into the design and development processes
Identify accessibility issues and collaborate with development teams by providing detailed and specific solutions to address the issues and ensure that digital assets comply with accessibility standards
Evaluate and recommend accessibility testing tools and assistive technologies to improve the efficiency of the accessibility testing process.
Advocate for the needs and perspectives of individuals with disabilities within the organization, promoting a culture of inclusivity
Generate reports on accessibility metrics and progress to share with management and stakeholders
Ensure that digital products comply with legal requirements related to accessibility, addressing any potential legal risks.
Required Qualifications:
Bachelor's degree in a relevant field such as Computer Science, Information Technology, Human-Computer Interaction, or a related discipline
8+ years in digital accessibility, user experience (UX), or a related field
Experience conducting accessibility audits, evaluations, and implementing accessibility solutions
Proficiency in understanding and applying accessibility standards and guidelines, such as WCAG, ADA/ACAAFamiliarity with assistive technologies used by individuals with disabilities (e.g., VoiceOver, JAWS, NVDA, Dragon Naturally Speaking, ZoomText, TalkBack, Speak to Me)
Experience using accessibility testing tools and knowledge of best practices for testing digital products such as Deque Axe tools or similar
Understanding of web development technologies (HTML, CSS, JavaScript) and their impact on digital accessibility
Ability to collaborate with developers to implement accessibility features
Relevant certifications in digital accessibility, such as the IAAP (International Association of Accessibility Professionals) Certified Professional in Accessibility Core Competencies (CPACC) or Web Accessibility Specialist (WAS) certifications
Strong communication skills to work effectively with cross-functional teams, including designers, developers, testers, and content creators
Ability to advocate for accessibility principles and educate team members on best practice
Ability to manage and prioritize multiple projects, ensuring accessibility requirements are met within project timelines
Demonstrated commitment to staying updated on evolving accessibility standards, guidelines, and technologies
Must be eligible to work without sponsorship
Local candidates to Houston or Chicago only - must be willing to work Hybrid
Preferred/Plus:
Airline knowledge – familiar with ACAA (Air Carrier Access Act)
Experience developing for Accessbility
Knowledge of web technologies (e.g., HTML, CSS, JavaScript and ARIA)
Professional training in using assistive technologies or Accessbility certifications
Experience conducting usability tests that include participants with accessibility challenges
Has experience using assistive technology working on products or similar products.