Digital Program Manager - Digital Supply Chain, Prime Video - Amazon

Description How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us! Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do. We are looking for a Digital Program Manager to support future-proofing the digital supply chain; taking holistic approach to Spec and publishing requirements for Prime Video with PV builders, studios, delivery partners and the industry. This individual will help us shape the future of our digital supply chain architecture, with a passion to innovate, and tackle complex problems. As a Digital Program Manager you will be responsible for owning programs that drive innovation and efficiency to enhance the global customer experience; driving across cross-function teams, defining and distributing new workflows, and partner with product and technology teams to define business requirements. The successful candidate should have experience with Movie and TV content digital delivery standards, formats, spec and the capacity to acquire new technology concepts quickly. Key job responsibilities - Be the subject matter expert of your assigned program - Define program value propositions, advantages, and limitations - Be the liaison between various technical, business, and development teams within PV to drive both proactive and reactive customer experiences solutions - Own and support global cross-team coordination, project management, and be able to swiftly prioritize and multi task based on severity level and strong business judgement - Identify and investigate data to isolate issues, develop solutions, and prioritize opportunities for servicing partner teams - Have a passion for continuously improving the customer experience - Be a creative problem solver who always thinks critically about next steps About the team Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins. We are open to hiring candidates to work out of one of the following locations: Culver City, CA, USA | Seattle, WA, USA Basic Qualifications - 3+ years experience working with large global organizations in the digital supply chain - Have deep technical ability, familiarity with industry digital delivery standards, specifications, and delivery formats with the capacity to acquire new technology concepts quickly - Experience managing projects across cross-function teams, building sustainable processes and coordinating release schedules - Experience delivering programs of medium to high complexity, coordinating the development cycle - Must be able to think creatively, deal with ambiguity, and manage changing and competing priorities - Excellent verbal and written communication skills - Experience managing, analyzing, presenting, and communicating relevant results to senior management - Be a collaborative leader, capable of driving internal & external stakeholders to consensus while balancing product/technology needs with longer term relationship objectives - Bachelor's Degree or 4+ years of relevant experience Preferred Qualifications - 3+ years of experience working directly with engineering teams - Deep understanding and familiarity of componentized based packages such as MDDF (MovieLabs Digital Distribution Framework), including identification of content using EIDR (Entertainment ID Registry), delivery of content metadata using MEC (Media Entertainment Core Metadata) and MMC (Media Manifest Core), and delivery of availability metadata using EMA Avails - Demonstrated ability to work cross-functionally with engineering, design, and marketing/business counterparts to deliver online products/services - Advanced ability to draw insights from data and clearly communicate them (verbal/written) to the stakeholders and executives as required - Be self-driven, and show ability to deliver on ambiguous projects with incomplete or imperfect data Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $64,200/year in our lowest geographic market up to $154,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.