Digital Product Operations, SR Manager at Cambia Health Solutions, Inc

Digital Product Operations, Sr Manager (IC) (HEALTHCARE)

Work from home (telecommute) within Oregon, Washington, Idaho or Utah

Build a career with purpose. Join our

Who We Are Looking For:

Every day, Cambia's dedicated Digital Team is living our mission to make health care easier and lives better. The Digital Product Operations, SR Mgr develops and implements processes, tools, and metrics that enable our Digital Squads to work efficiently and effectively. Works cross-functionally with Product Management, Engineering, Design, and Data Analytics teams to create a high performing organization. Responsibilities will include process improvement, change management, performance management/Agile coaching, and program management. Plays a critical role in driving efficiencies through the use of data driven metrics - all in service of making our members' health journeys easier.

If you're a motivated and experienced Digital Products Operations professional and leader and looking to make a difference in the healthcare industry, apply for this exciting opportunity today!

What You Bring to Cambia:

Qualifications and Certifications:

• Digital Product Operations, SR Manager would have at least 15 years of experience

• Certification in SAFe is required

• Additional certification in at least one of the following is preferred: LEAN, Kaizen, Six Sigma, PMP, PROSCI or GE CAP. Master's degree is preferred.

Skills and Attributes (Not limited to):

• Demonstrated experience managing a program & delivering quantifiable results.

• Demonstrated ability to adapt to a dynamic environment with changing requirements.

• Experience managing initiatives involving multiple stakeholders, resource planning and budgeting/forecasting.

• Ability to function in a rapidly changing environment and make decisions with limited information.

• Excellent project management, interpersonal and organizational skills, with the ability to drive and implement ideas in a changing environment.

• Ability to use data supported metrics to identify process improvement initiatives.

• Demonstrated ability to collaboratively identify problems with key partners, and achieve partner buy-in and participation.

• Demonstrated curiosity to tackle hard business problems using data and analytics to develop meaningful, practical solutions.

• Proven leadership experience in effectively teaching, coaching and transferring knowledge to both leadership and line level employees.

• Experience in working with technical terminology and teams

• Experience with product development tools and the Atlassian suite of products.

• Familiarity with data visualization and reporting tools, such as Tableau or similar.

• Demonstrated experience leading cross-functional process improvement, end-to-end business automation projects, or change management initiatives, preferably in a technical organization.

What You Will Do at Cambia (Not limited to):

• Develop, implement, and maintain processes that support the product development lifecycle, including intake, planning, prioritization, and launch

• Leverage SAFe/Agile expertise and stakeholder input to identify areas for operational improvements and implement changes that increase effectiveness and efficiency

• Establish, implement, and coach to standard work for key roles across Digital Squads, i.e. Product Manager, Product Owner, Scrum Master, Lead Engineer.

• Serve as Release Train Engineer for the Member Experience ART.

• Drive improvements through the use of a consistent set of key metrics, collaborating with Digital Analytics to develop data visualization and reporting tools that support product decision-making.

• Deploy solutions for short (quick hits), medium (process changes), and long-term (organizational transformation) across division to ensure consistent, efficient operations at scale

• Develop and implement methodology for tracking capacity and continuously improve ability to deliver more value within capacity constraints

• Evaluate, recommend, and implement tools that support product development, such as JIRA features optimization or enhancement through plug-ins and integrations.

• Drive understanding of educational and training needs related to SAFe Agile Transformation, stretching to influence key stakeholders outside of the Digital team where necessary

• Lead special projects in support of product operations, such as process audits, tool evaluations, and metric development.

• Ensure effective communication and management of transitions

• Define the methodology for prioritization of projects/initiatives

• Deliver presentations regarding Agile Transformation progress and recommendations to Senior Leadership

• Lead significant cross-divisional operational improvements that result in measured cost savings or innovations

• Define service levels and performance measurements.

• Coach, train and mentor team members.

• Develop and manage to an operational continuous improvement portfolio.

• Deliver and own operational excellence results.

The expected hiring range for a Digital Product Operations, SR Manager is $120k-165k, depending on skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. The bonus target for this position is 15%. The current full salary range for the Digital Product Operations, SR Mgr is $112k Low/ $141k MRP / $184k High