Digital Product Manager, Tools - Face Reality Skincare

Face Reality Skincare was created with one goal: to give people clear skin and confidence. With
over 50 million people managing the physical and emotional toll of acne, we made it our
mission to develop an effective way to achieve clear skin through adaptive, expert guidance by
trained estheticians and premium formulas that use only tested, safe ingredients. We are
dedicated to giving not just real results but celebrating people and their skin at every part of
their journey.
 
Our Core Values: Integrity, Inclusive, Collaborative, Adaptive, Accessible
 
Our supportive business model ensures that everyone has a clear path to success and growth.
We foster an inclusive space in which people are valued for who they are and are encouraged
to collaborate to see goals fully realized. Fostering an open, honest culture gives us the
opportunity to achieve greater trust internally and externally. Remaining flexible and adaptive
allows us to remain responsive to the everchanging world. Doing right, even if it is difficult, is of
the utmost importance.
 
Position Overview:
 
The Digital Product Manager, Tools is responsible for implementing best-in-class tools and
platform initiatives to drive growth and productivity for Face Reality's B2C and B2B channels.
This position will work with the Director of Digital Product and cross-functional partners to
develop and execute critical road map objectives to support business priorities. The role
requires a flexible problem solver with technical skills and experience building products
customers love. This is a hybrid position where you will work on-site in Danville Tuesdays-
Thursdays and remotely Mondays and Fridays. This position reports to: Director of Digital Product.
 

Responsibilities: 

• Help develop and deliver on the digital roadmap by working with cross-functional teams
  to understand and articulate requirements, prototype solutions, and deliver strategic
  initiatives across our B2C and B2B channels
• Serve as the digital lead and key partner for Growth Marketing, Brand Marketing, Sales,
  and Success teams
• Define scope for features, enhancements, and large-scale initiatives to ensure the
  seamless delivery of features and functionality across different tools and applications
• Work closely with the creative design team to provide input and direction on UX design
  concepts to ensure we deliver easy to use experiences that are on brand
• Research and make recommendations on off the shelf tools or custom-built applications
  that support business strategy in a way that is scalable for our growing business
• Monitor advancements in loyalty and e-learning space, as well as competitive
  landscape, for opportunities and new ideas to improve our customer's digital
  experience and revenue generation (Shopify apps, new platform releases etc)
• Track product KPIs and make recommendations based on user behavior for how we can
  further evolve the experiences.
   
  Qualifications:

• Bachelor's degree in relevant field
• 5+ years of direct digital product management experience preferably in the B2B and B2C
  space, 2+ years building high-quality consumer-facing products people love
• Experience managing building and managing tools and applications, ideally in B2B space
• Cross-functional team player with a track record of building positive relationships, and
  influencing without authority
• Experience working with external agencies and development partners to customize and
  or build end user experiences
• A strong sense for product prioritization and sequencing driven by instincts, input from
  key partners, and informed by data
• Proven record of taking ownership and driving meaningful results for key initiatives
• Expert communication skills, with an ability to articulate complex technical concepts with brevity to a variety of stakeholders at the executive level
• A passion for learning about loyalty, e-learning, and e-commerce advancements, trend and innovative technologies
• Strong quantitative, analytical, and problem-solving skills including experience with planning and learning from experiments
• Business acumen: you're able to understand key drivers of our business and how our products can best deliver business value

Bonus if experienced in any of the following: 

• Loyalty, E-learning, Commissions Engines, Community Platforms and/or Affiliate Programs

Salary: $120,000 - $130,000 plus bonus and full benefits