Digital Operations Engineer, CRM & Software Solutions - University of California, Irvine

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation’s top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It’s located in one of the world’s safest and most economically vibrant communities and is Orange County’s second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.

To learn more about UC Irvine, visit www.uci.edu.

The Paul Merage School of Business at the University of California, Irvine, is a top-ranked institution located in Orange County, California, dedicated to cultivating leaders for a digitally driven world. The Data and Systems department at the Merage School comprises versatile technology professionals who manage the school's digital infrastructure, business applications, and data flows. The department is responsible for exploring, developing, implementing, administering, integrating, and securing the systems and data that underpin nearly all school activities, including the student lifecycle from recruitment to placement. Our primary objectives are to synchronize innovative technologies and maintain digital governance in line with business strategy, supporting the ideas, initiatives, and operations of a world-class business school.

Under general direction, this position plays a pivotal role in the development, management, and optimization of the Merage School's Customer Relationship Management (CRM) based systems. This role primarily focuses on the Salesforce platform but will include related systems such as event registration, marketing automation, and future CRM-dependent technologies. Responsibilities include data integration, data quality, and process automation to support recruitment, admissions, retention and engagement across the school's CRM operations, ensuring a consistent, intuitive, and secure end-user experience.

Total Compensation

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

The expected pay range for this recruitment is $85,400- $103,250 (Annual).


Required:

• Broad knowledge of various areas of IT.
• Advanced skills associated with programming design, modification and implementation using technologies such as ASP.NET, MVC, .NET Core, Apex, XML, HTML, and CSS. Familiar with modern front-end JavaScript frameworks like Bootstrap, React, or similar. Basic knowledge of secure software development. Demonstrated ability to create software specifications.
• Demonstrated ability to install CRM related software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software. Understanding of and experience troubleshooting client, server and peripherals-related issues and actions that can be taken to improve or correct performance.
• Thorough knowledge of business and process analysis functions. Knowledge of the design, development and application of technology and systems to meet business needs.
• Demonstrated experience with database administration centered around CRM specific objects and tasks. Working knowledge of database management systems and standards. Knowledge relating to database system design. Knowledge of database backup/recovery processes.
• Extensive knowledge of database scripting languages such as T/SQL, SOQL, and SOSL, including advanced query writing, stored procedures, views, and database design principles; proficient in optimizing complex queries and automating database tasks.
• Familiarity with logical data design and data mapping or data conversion and ETL (Extract, Transform, Load) processes.
• Advanced knowledge of computer security tools, best practices and policies including demonstrated experience securing server-based software. Demonstrated skill at administering moderately complex security controls and configurations to computer hardware, software and networks.
• Demonstrated testing and test planning skills.
• Ability to write technical documentation in a clear and concise manner.
• Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent / related functions.
• Familiarity with data quality and governance issues and requirements.
• Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in and outside the organization. (i.e., faculty, staff, students, teaching assistants, affiliates, etc.) Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
• Works independently and as part of a team. Demonstrated problem-solving skills. Ability to learn effectively and meet deadlines.
• Experience with CRM-based marketing automation tools like Pardot or Marketing Cloud, including designing, implementing, monitoring, and optimizing automated campaigns with segmented audiences and personalized content to drive engagement and conversions.
• Self-motivated, proactive, and resourceful knowledge seeker who rapidly advances skills through independent learning opportunities to research, test, and explore creative business and technical solutions to broaden individual and collective expertise.
• Demonstrated experience managing multiple IT projects simultaneously and navigating through various project phases to ensure completion on time and on budget. Ability to lead a project through discovery, exploration, adoption, implementation, deployment, and evaluation.
• A minimum of 5 years of experience in industry with 3+ years at tier 3 level preferably in an academic environment.
• Experience administering an enterprise CRM technology such as SalesForce.com, Dynamics, or Oracle CX, or similar platforms.

Preferred:

• Experience working with various reporting and business intelligence tools such as Power BI or Cognos.
• Experience using higher education recruitment and admissions software such as TargetX, Slate, Ellucian Recruit, Salesforce Education Cloud, CampusNexus, or similar.

Special Conditions:

• Must pass a background check.
• Position qualifies for remote work with occasional on-campus requirements.

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or eec@uci.edu.