Digital (Mid Technical Analyst/Documentation Specialist) - Ampcus Incorporated

Job Description:

The Technical Analyst / Documentation Specialist will join the Digital Engineering organization focused on developing and delivering rapid, incremental capabilities to the Cloud that improve the member / user experience and drive value to ****. This position will join the Digital Technical Analysis team, responsible for providing technical analysis and documentation activities for our industry-leading web and mobile solutions, designed to meet our Members evolving financial needs. A general understanding of distributed system and microservice architectures and the allocation of capabilities between the presentation, services, and data tiers will be needed to analyze as-built capabilities and provide various types of documentation effectively. This includes both technical specifications / guides and policies and procedures to facilitate operational support / system reliability. Drawing on knowledge gained during the documentation process, there will be opportunities to engage in analysis feasibility assessments for system enhancements and for troubleshooting operational issues.

Top 3 Must-Have Skills:

" Experience analyzing multi-tier applications

" Experience specifying systems requirements

" Experience mapping/documenting API data elements

Top 3 Desired Skills:

" Project management/coordination abilities

" Strong investigative skills

" Proactive follow-up skills

Job Description:

" Contribute to the creation of the following types of system documentation:

o Application Specifications

o Services Specifications / System Interface Documents

o Data Mapping

o User Interface Specifications

o Process Flow/Sequence Diagrams

o Operational Support documentation

" Review documentation completed by independent development teams and refine as necessary to align with new documentation standards

" Identify deficiencies and gaps in feature coverage for existing documents and work with subject matter experts to fill those gaps

" Maintain roster of microservices and databases and provide high-level summary information for each

" Verifying application functionality by exercising test versions of applications

" Develop policy and procedures documents that define service levels and response to exception scenarios

" Provide analytical support to assess feasibility of application enhancements

" Investigate/troubleshoot operational issues as they arise

" Support Digital s monitoring and alerting efforts by working with multiple teams (Development, Operational Support, etc.) to prepare detailed Response Procedures for Network Operations and Tier 2 Support Teams.

" Provide technical research and coordination for internal initiatives that impact Digital Engineering

Have in-depth understanding or working knowledge of the following:

" Services-Oriented Architectures / Microservices

" Microsoft Azure Portal

" Multi-tier applications (presentation tier/services-processing tier/data management tier)

" Enterprise and vendor API integration

" Functional understanding of financial services and/or digital banking systems

" Managing system behavior through configurable variables

" Error handling

" XML and JSON data structures

Qualifications/Experience:

" Problem-solving skills Works well under pressure and challenges, team-player, good listener, analytical, creative, approachable, etc.

" Excellent verbal and written communication skills with the ability to partner with various levels of leadership within the organization

" Excellent coordination skills and ability to conduct complex technical analysis across multiple products in Agile Methodologies

" Writing requirements for a system

" Desired - Writing mobile and/or web application requirements

" Desired - Writing mobile service and/or web service requirements

" Desired Knowledge of **** processes and systems, particularly IT Operations processes and systems

" Desired Knowledge and experience with the **** Banking System