Digital Delivery and Solutions Lead (Web, Mobile, CRM, Automation, Contact Center, Experience, etc) at VBeyond

Role :  Digital Delivery and Solutions Lead (Web, Mobile, CRM, Automation, Contact Center, Experience, etc)

Location- NJ / Atlanta / Chicago

Type- Full-Time (Onsite -Hybrid) Travel Up to 60-70%

Job Description:

As a Digital Delivery Leader for financial services, you will drive solutions and presales activities in North America for FS accounts etc) business. You will demonstrate your strong technology capabilities, understanding of domain skills and ability to shape tangible propositions for our clients in one or more of the following front office areas –  

• Experience design and engineering – Web, Mobile, chatbots, etc 
• Content & Document Management – web content, doc management, customer communication, etc 
• Customer Management – client and sales management, lead management, etc 
• Business Process Management / Automation  
• Digital Marketing 

 
Your Role and Responsibilities -   

• All-round who is customer facing, with deep expertise in the Digital in BFSI Domain and an ability to articulate
• For assigned accounts, you will work closely with the respective AEs to identify, shape and support digital opportunities 
• Think outside the box and identify new opportunities in the relationship in order to continuously develop, fine tune, and evolve the alliance 
• Will provide thought leadership and POVs to clients to help resolve their current and future challenges 
• Will get onboarded to these engagements for initial discovery / assessments in a lead capacity   
• Work with the broader digital practice and help drive a successful proposition 
• Need to analyze the continuously changing technology landscape and suggest what capabilities need to be invested in 
• Work with stakeholders through all layers of the client organization and practice to deliver a business aspect 
• Provide thought leadership and point of views to clients  
• Anchor small to large proposals in the digital space from presales perspective 
• Understand and have experience constructing estimation models / financial models for proposals / RFPs / RFIs 
• Able to tie multiple components of the technical solution together and be that technology solution leader 
• Assist in assuring client satisfaction and maintaining a strong client relationship through sales excellence 
• Travel expectations are up to 60% (as things open up) 

 
Skills and experience -  

• 15+ overall experience in technology and consulting services 
• 8+ years of presales and consulting experience in Digital areas mentioned above 
• 8+ years of technology strategy or hands on experience 
• 8+ years in client engagement and delivery experience 
• Hands on experience driving RFPs / RFIs and shaping deals for digital deals 
• Excellent communication and presentation skills 
• Good understanding of global delivery models and experience working with multiple offshore locations 
• Understanding of IT infrastructure, cloud, applications, enterprise architecture and governance models 
• Knowledge of how the IT landscape with evolving with cloud, digital and technology playing the catalyst for innovation 
• Independent thinker and experience developing go to market content. 
• Driven and self-starter
  Preferred skills and experience -  
• Broad expertise in digital solution architecture and blueprinting 
• Technically skilled on one of the areas in Digital or platforms like Salesforce, Adobe, Pega, MS Dynamics, Web / Mobile / etc.  
• Understanding of solutions on Cloud and integration patterns 
• Ability to advise on industry-leading approaches and solution patterns. 
• Experience working as a Solution / Enterprise architect for an IT professional services firm or in a large enterprise.