Digital Customer Content Marketing Manager, Global Customer Marketing at Amazon Web Services, Inc.
Herndon, VA 22070
About the Job
Amazon Web Services (AWS) is seeking a creative, organized, and self-directed Digital Marketing Manager to support our customer marketing campaigns across web and social. This role will help stage and publish our customer case studies on the web and help to create social media campaigns featuring customers who are solving some of the world’s largest challenges.
We are seeking a collaborative and enthusiastic person for the position of Digital Marketing Manager to join our team. This is a unique opportunity to bring the voice of the customer to our campaigns in creative and innovative ways. Get a front row seat into the behind-the-scenes world of creating customer stories!
The ideal candidate is familiar with Adobe Experience Manager (or a similar CMS) and Adobe Analytics. For case studies, this person is dedicated to managing the build process and focused on growing the volume of case studies and podcasts, publishing a steady stream of customer content.
In this role, you’ll work with the global customer marketing team and stakeholders across the business as well as our customers to publish high-value stories. It will allow this person to learn more about customer written content, video and/or social content, and the AWS style.
We’re looking for someone who is passionate about customer storytelling, detail-oriented with topnotch English grammar and writing skills, enjoys building great online experiences, and can deal with a high level of ambiguity.
Key job responsibilities
• Build experiences to help visitors find and explore AWS customer success content on our marketing website and our social Channels.
• Stage and publish written customer case studies, video testimonials, and social media content
• Build, monitor, and report on individual page metrics
Strong preference for this position to be in the Arlington, VA.
About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience building, executing and scaling cross-functional marketing programs
- Experience communicating results to senior leadership
- Experience with Salesforce and Tableau
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
We are seeking a collaborative and enthusiastic person for the position of Digital Marketing Manager to join our team. This is a unique opportunity to bring the voice of the customer to our campaigns in creative and innovative ways. Get a front row seat into the behind-the-scenes world of creating customer stories!
The ideal candidate is familiar with Adobe Experience Manager (or a similar CMS) and Adobe Analytics. For case studies, this person is dedicated to managing the build process and focused on growing the volume of case studies and podcasts, publishing a steady stream of customer content.
In this role, you’ll work with the global customer marketing team and stakeholders across the business as well as our customers to publish high-value stories. It will allow this person to learn more about customer written content, video and/or social content, and the AWS style.
We’re looking for someone who is passionate about customer storytelling, detail-oriented with topnotch English grammar and writing skills, enjoys building great online experiences, and can deal with a high level of ambiguity.
Key job responsibilities
• Build experiences to help visitors find and explore AWS customer success content on our marketing website and our social Channels.
• Stage and publish written customer case studies, video testimonials, and social media content
• Build, monitor, and report on individual page metrics
Strong preference for this position to be in the Arlington, VA.
About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional
BASIC QUALIFICATIONS
- 6+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience building, executing and scaling cross-functional marketing programs
- Experience communicating results to senior leadership
PREFERRED QUALIFICATIONS
- Experience creating and executing integrated marketing lead generation campaigns using tactics that include live or virtual events, webinars, email, lead nurture programs, and CRM/sales insights- Experience with Salesforce and Tableau
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
