Digital Construction Services Specialist at Hilti North America
Plano, TX
About the Job
Job reference: WD-0033899
Digital Construction Services Specialist
Dallas
What's the role?
The Measuring Back Office Specialist plays a crucial role in interacting with and supporting both external
customers and internal stakeholders, such as digital construction specialists, customer service, and product
management teams. They provide training and support for total stations and concrete scanners, manage the execution of Hilti's CAD services, and oversee the deployment of robotics solutions on job sites. This includes supporting business developers in the field, coordinating with subcontractors, and traveling to deployment sites when necessary. Additionally, they serve as the remote support expert for robotics across Hilti North America.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
Provide inside sales support for internal and external customers
Provide timely and accurate defect analysis of all telephone related customer repair inquiries and provide appropriate solutions to meet customer needs
Inform Business Units and Tool Services of related issues experienced by internal and external customers; when appropriate and after careful analysis, suggest solutions to the issues
Project manage CAD service execution with customers and Value Engineering HUB resources
Support deployment of robotics solutions via coordination with strategic business developers and sub-contractors, help prepare data for robotics implementation and support both remotely and if needed on site with troubleshooting during the deployment of the robots
Develop written and video training support for internal and external customers
Create phone and computer training script to support high-end measuring business
Support Measuring Business Unit with designing high-end detection and optical tool training for internal and external customers
Facilitate and deliver training to all specialist team members including product, Key PLS applications, trade, and AM processes
Additional duties as assigned
Hilti North America ranked 3rd place on the coveted Best Workplaces in Construction by Fortune in 2023.
What do we offer?
In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
Why should you apply?
Let's face it, we know there are lots of other companies out there. We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.
What you need is:
Digital Construction Services Specialist
Dallas
What's the role?
The Measuring Back Office Specialist plays a crucial role in interacting with and supporting both external
customers and internal stakeholders, such as digital construction specialists, customer service, and product
management teams. They provide training and support for total stations and concrete scanners, manage the execution of Hilti's CAD services, and oversee the deployment of robotics solutions on job sites. This includes supporting business developers in the field, coordinating with subcontractors, and traveling to deployment sites when necessary. Additionally, they serve as the remote support expert for robotics across Hilti North America.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
Provide inside sales support for internal and external customers
Provide timely and accurate defect analysis of all telephone related customer repair inquiries and provide appropriate solutions to meet customer needs
Inform Business Units and Tool Services of related issues experienced by internal and external customers; when appropriate and after careful analysis, suggest solutions to the issues
Project manage CAD service execution with customers and Value Engineering HUB resources
Support deployment of robotics solutions via coordination with strategic business developers and sub-contractors, help prepare data for robotics implementation and support both remotely and if needed on site with troubleshooting during the deployment of the robots
Develop written and video training support for internal and external customers
Create phone and computer training script to support high-end measuring business
Support Measuring Business Unit with designing high-end detection and optical tool training for internal and external customers
Facilitate and deliver training to all specialist team members including product, Key PLS applications, trade, and AM processes
Additional duties as assigned
Hilti North America ranked 3rd place on the coveted Best Workplaces in Construction by Fortune in 2023.
What do we offer?
In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
Why should you apply?
Let's face it, we know there are lots of other companies out there. We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.
What you need is:
- Bachelor's Degree required or applicable job-related experience
- Background in surveying (by education or experience)
- Well versed in Auto CAD and Revit
- Strong training and presentation skills required
- Knowledge of SAP, PowerPoint, Windows, and Excel required
- Strong technical writing and communication skills required
- Working knowledge of construction methods and building codes preferred
- High energy, sense of urgency, and customer care skills required
- Strong interpersonal skills and the enthusiasm to deliver training to drive new team member engagement
- Working Conditions:
- Primarily office conditions with some exposure to jobsites.
- Adverse Working Conditions:
- Job requires walking on construction sites and uneven surfaces, as well as climbing scaffolding, ladders, and stairs during all seasons of the year
- Depending on geography employees may be exposed to adverse heat or cold
- Construction jobsites may also expose specialists to excessively loud noises; ear protection is strongly encouraged and may be required on some jobsites
- Safety Equipment Required:
- Hardhat, safety vest, safety glasses, gloves, steel toe boots, and long pants required for working jobsites; must observe and abide by any and all safety regulations as required by Hilti, Occupational Safety and Health Administration (OSHA), and General Contractors
- Physical Requirements:
- Must be able to walk on construction projects, climb scaffolding, and lift and carry up to 65 pounds of Hilti product