Digital Access Coordinator - AgeSpan

AgeSpan

Formerly Elder Services of the Merrimack Valley/North Shore

About Us: Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in the community. We are proud of our employees who make this possible every day. Our agency is a thought-leader, a nationally known generator of new ideas, because it welcomes creativity, your ideas. It is an outstanding place to work stimulating, friendly, collaborative. We offer competitive salaries, generous vacation time, and an excellent work/life balance. We value diversity and encourage career growth. If you have a passion for improving the lives of the elderly community and enjoy working in a diverse team driven by its mission, you've found the right place!

At AgeSpan, you'll find a work environment that combines:

• A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds.
• A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions.
• Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.
• A satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs.

Depending on your role and your hours, we offer

• Flexible schedule and hybrid work opportunities
• Competitive salaries
• Healthcare (medical, dental, vision)
• 403b Retirement Plan with agency match
• 20 Vacation Days, 12 Sick Days, and 12 Paid Holidays
• Social Work Licensing Program
• License Renewal Paid by agency for RN's and Social Workers
• And MORE!

Position Summary: The Digital Access Coordinator works with the Digital Equity Program Manager on all aspects of AgeSpan's digital equity initiative. The Coordinator works in the communities of the Merrimack Valley and North Shore to help older people and people with disabilities learn to use technology to access health and wellness programs, telehealth appointments and social connections. The Coordinator provides 1:1 training and small group instruction on technology basics, distributes devices, and provides technology training aids and data plans for eligible individuals. The Coordinator also supports other AgeSpan outreach initiatives, including monthly food distribution programs, community education, and health promotion programs.

Essential Functions:

• Serve as key resource in the community for older people and people with disabilities and health conditions interested in learning to use technology and access additional supports and services.
• Act as a liaison with community partners to further the agency's goals for better access to digital information and opportunities.
• Provide technology training and support one-on-one or in groups to older adults and adults with disabilities to use a tablet to get online:
• Teach technology basics - how to power up tablet device, access the Internet, and navigate programs (Zoom, email, other common applications)
• Provide technology aids and reference materials
• Provide in-person or telephonic support to consumers to troubleshoot access
• Promote agency programs and services at meetings with community partners, at health fairs, etc.
• Assist other agency outreach projects as needed, such as staffing food distribution program (including unloading boxes and filling individual grocery bags) and community markets, assisting at vaccine clinics or with vaccine outreach and education, and staffing health fairs, etc.

Qualifications

• Associates degree, 1-2 years related work experience preferred.
• Excellent computer skills and comfort navigating various types of hardware (particularly tablets) and software. Skills to include:
  • Fluency in computer terminology, troubleshooting techniques
  • Accessing and troubleshooting network, Bluetooth, routers, Wi-Fi
  • Setting up email, including navigation through application purchase, account setup, and installation
• Strong organizational and problem-solving abilities.
• Extensive outreach experience; excellent customer service and communication skills.
• Flexible, able to juggle different tasks, and meet deadlines in a fast-paced environment.
• Enthusiastic about working in a social services agency to improve the lives of older adults and adults with disabilities.
• Willingness to learn new skills as needed for position.
• Ability to lift 30lbs repetitively (as food programs require lifting grocery boxes).
• Willingness to travel throughout agency service area.
• Valid driver's license and reliable transportation a must.
• Bilingual (English/Spanish) preferred.

Hours: 37.5 per week

AA/EOE

AgeSpan is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.