Diagnostic Engineer - Tech M USA

ob Title: Support Manager

Location: Woodridge IL Day 1 Onsite at customer location 

Job Description:   Support Manager

• Associate’s degree

• At least 3 years of experience supporting engineering activities and/or automotive or diesel mechanic experience

• Prior hands on automotive/diesel experience working with step based published diagnostics

• System familiarization with International provided systems (both dealer facing and internal content development)

• Microsoft familiarization (Outlook, TEAMS, Excel, PowerPoint, etc.)

• Comprehends dealer facing step-based diagnostics

• Willingness to get to the root cause of the problem

• Willingness to identify problems while also proposing solutions

• Communicate effectively through phone, email, or chat

• Wanting to make a difference and challenge the process

• Being well organized and tracking identified items inside a repository

Possible activities (Focusing on horizon product 2017 Engine EPA and newer);

• Review published material letters (AFC’s, FSC’s, Safety Recalls) to have matched our Manual Engine & Truck/Bus procedures if applicable

• Review all MSI materials on 2017+ Engine EPA to check for consistency, accuracy, and gaps (A26’s, S13, ZE, 6.6L, PSI, Cummins)

• Review all A26, S13, and ZE fault codes that are missing or lead to creating a case file

• Review iKNow article content to check for unneeded articles based on the procedure duplication (old iKNow article or incorrect iKNow article) to recommend retirement of content