Diagnostic Cancellation Specialist - Veterans Evaluation Services - Maximus Services, LLC

Maximus is currently hiring for Diagnostic Cancellation Specialists to join our Veterans Evaluation Services (VES) team in Houston, TX. The Diagnostic Cancellation Specialist is responsible for reviewing, researching, and processing Diagnostic cancellation requests.

Job Summary

Essential Duties and Responsibilities:

- Review case comments to determine the eligibility for all cancellations, to include no shows and late cancellations, and then process the case accordingly. Process eligible cancellations for final submission (VES scheduled appointments or cancellation initiated by the VA) to VA through EMS.

- Work closely in conjunction with other Cancellation Specialists and Scheduling Manager to submit all cancellations in a timely manner.

- Research why the appointment was missed, canceled or moved and submit the update to the VA.

- Maintain thorough documentation of the process for all cancellations following established SOP's.

- Send "Daily Productivity" email with number of daily processed cancellations to Scheduling Manager.

- Identify trends and errors created by other departments and notify the Scheduling Supervisor.

- Notify all veterans and/or providers regarding cancellations when necessary.

- Communicate and assist other departments in a collaborative effort to expedite cases.

- Promptly address emails and any voicemails on a daily basis.

Minimum Requirements:

- High School Diploma or equivalent.

- 2-4 years of related experience.

- Self-starter.

- Advanced verbal and interpersonal skills.

- Advanced written communication skills, to include excellent grammar.

- Advanced reading and comprehension abilities.

- Advanced analytical skills and detail-oriented.

- Advanced multi-tasking skills.

- Advanced organizational and prioritization skills, with strong ability to meet strict deadlines.

- Proficient typing skills.

- Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Posted Max

USD $18.00/Hr.

Posted Min

USD $18.00/Hr.