Diabetes Technologies and Care Coordinator - Joslin Diabetes Center

Overview

The Diabetes Technologies and Care Coordinator’s (Joslin Clinic Education department ) primary responsibility is to perform all administrative aspects of the Diabetes Technology program (Program) which includes Insulin Pumps and Continuous Glucose Monitoring (CGM) systems.

As a health care organization, we have the responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. We require that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

Responsibilities

• Day-to-day tasks focus on administrative duties such as managing pertinent paper work related to assisting patients in the procurement of diabetes technology devices (insulin pumps and CGM) and related supplies.
• Facilitates and maintains appropriate communications including EHR documentation, online web portals, e-mail, fax, paging, and phone calls
• Facilitates, organizes and participates in the implementation and quality assurance of the Program through such administrative processes as:
  • Maintains program statistics according to protocol and data base including assessment and data collection for quarterly reporting
  • Oversees and documents evaluations/surveys/questionnaires
  • Ensures that all paperwork has been received prior to any technology trainings, included by note limited to: insulin pump orders, eye letters, and educator insulin pump assessments.
  • Schedules all required patient individual or group appointments and trainings, verifying insurance data and ensures authorizations for visits prior to patient arrival for services.
  • Communicates schedule with physicians, fellows, educators and other departments for coverage and coordination of services.
  • Coordinates medical consultative services as needed
  • Maintains classroom space, equipment and all necessary technology supplies
  • Coordinates the insulin pump program including scheduling patient assessments, trainings, and follow ups. Primarily responsible for coordination of all trainings and patient communication.
• Acts as liaison for patients, Industry partners (pharmaceutical and medical device companies) and third party payers to ensure proper documentation and reimbursement for services.
• Coordinates and leads weekly/monthly appointments with industry partners
• Maintains current knowledge of new technologies, distribution sources, insurance nuances and communicates to appropriate medical and education staff
• Assists education and clinic staff with the implementation out of information when new diabetes technology is released – including scheduling of trainings and dissemination of newsletters.
• Maintains a sample documentation process and records all samples for Program per Clinic sample policy.
• Maintains the CGM professional program with appropriate documentation and reconciles all patient supplies and charges for Program. Responsible for ordering supplies for the Program through approved vendors and stays within budget.
• Arranges site visits for external parties (i.e. Industry Partners and professionals) and supervises volunteer staff in relation to specific projects.
• Other duties as assigned.

Qualifications

• Associate’s degree in a related field or equivalent work experience; Bachelor’s degree preferred.
• Minimum 2 years office experience; experience in program management  and handling third party payers preferred
• Proficient in Microsoft Office Suite
• Familiar with medical terminology
• Ability to handle confidential and sensitive information - knowledge of HIPAA
• Strong organizational and communication skills (communicate clearly and effectively via verbal and written instruction).
• Attention to detail and ability to concentrate on multiple tasks
• Ability to prioritize responsibilities – through completion.
• Ability to work independently and with others in the clinic - to interact respectfully with other employees, professional staff, patients, visitors, and/or external contacts. More sensitive situations may be referred to others as appropriate.
• Experience promoting/marketing programs to public preferred
• Requires analytical skills to gather and interpret data in situations in which the information or problems are relatively routine
• Requires the ability to exchange information on factual matters, explain Center policies and/or relay messages to appropriate persons