Diabetes Care Customer Service Specialist - Onsite/Hybrid - Edwards Health Care Services, Inc.

GEMCORE’s continued success has earned us national recognition with Inc. Magazine’s list of America’s Fastest-Growing Companies and with the Cleveland Plain Dealer as a 2020, 2021, 2022, and 2023 Top Workplace. We are looking for qualified candidates who share our enthusiasm and drive for winning and want to be part of our caring culture!

Are you looking to begin or further your career in the medical supply industry where you are able to contribute to the success of the business, and build lasting relationships? All while allowing for personal time every evening, weekend, and holiday? Edwards Health Care Services (EHCS), a division of GEMCORE, is a well-established and growing national direct-to home medical supply provider. We are seeking a highly motivated Diabetes Care Phone Specialist to join our high energy team. The Diabetes Care Phone Specialist's primary role is to serve and create satisfied customers who will retain Edwards Health Care Services, Inc. for future healthcare product purchases, ensuring excellent customer service throughout entire from start to finish. This role will effectively communicate via telephone and email with customers and patients; an outgoing personality and eye for detail is vital.

• This is a hybrid remote position. The office is located in Livonia, MI.
• This is a full-time, exempt position.
• Schedule is 8:15am - 5:00pm, Monday through Friday.
• Employer paid vacation.
• Benefits available included medical/dental/vision, life, short and long-term disability insurances, and 401K Retirement Savings Plan.
• Ongoing training and development.
• Opportunity to earn a quarterly commission if goals are met.

Key Responsibilities

• Treat both new and existing customers like a family member.
• Serve as inbound and/or outbound phone specialist for the Diabetes Care department.
• Set-up new customer accounts for medical products service; such as diabetes supplies. Support customers with concerns or questions to include training delays, warranties, and supply ordering issues.
• Obtain insurance, referral, physician, and patient demographic information.
• Effectively communicate with peers and other department personnel to make a positive impact.
• The exercise of discretion and judgement in obtaining prior authorization/pre-certification/pre-determination and Certificates of Medical
• Necessity per insurance requirements to determine shipment and billing.

Core Competencies

• Excellent verbal and computer skills with the desire to communicate with customers and prospects a majority of each workday.
  
• Effective at retaining and disseminating health insurance plan information.
• Ability to learn the products and receive training through virtual methods.
• At least 1+ years experience in a customer service organizations or healthcare environment.
• Ability to thrive in a fast paced multi-tasked environment.
• Word processing skill of 40 WPM.
• Detail oriented.
• Healthcare experience helpful but not necessary.

Education/Experience

• High School Diploma or GED Equivalent

About Edwards Health Care Services, Inc.

Edwards Health Care Services, Inc. (EHCS) is a national direct-to home medical supply provider of high quality medical and diabetes products that support the needs of individuals with diabetes and other conditions. For over 25 years, EHCS have been lighting the way to better health by providing customers an easier way to have products delivered directly to their door. By partnering with healthcare professionals, product manufacturers, and a large network of government and private insurers, EHCS prides itself on personalized customer service and a simplified, seamless order process for every customer…every time! For more information, visit www.myehcs.com.To learn more about this position and to view other openings, visit our career site: https://www.gemcorehealth.com/career