Development Operations Manager - Jewish Vocational Service

Why Join JVS?  

JVS is a nonprofit working to close opportunity gaps in employment by supporting jobseekers with the skills and confidence to secure quality careers with family-sustaining wages. Grounded in core values of racial equity and focused on helping our program participants achieve economic mobility, we believe everyone deserves access to training and the chance for a good job. JVS develops training programs in close partnership with employers in high growth sectors, offering high quality jobs. 
Building on decades of experience and success, JVS is a data-driven organization that takes a whole systems approach to addressing employment and economic equity. Through our direct service programs, employer engagement and policy change, JVS is working toward a future where everyone has access to quality education and training programs that lead to high quality employment and economic mobility. 

The Role  

Under the direction of the Director of Development, the Development Operations Manager plays a key role in managing annual fund campaigns, donor stewardship, and events within the Development Department. This is an ideal position for a donor-centric, technically savvy, and detail-oriented candidate who thrives in a fast-paced, collaborative, and dynamic environment. This position offers an opportunity to gain broad fundraising experience as a key member of a high-performing fundraising team. The position also manages the Development Coordinator and the Development Database and Systems Analyst.

Scope 

Annual Fund Campaigns 

• In collaboration with the Director of Development, set strategy and creative direction for the Annual Fund program, helping the team improve retention and acquisition rates to meet our fundraising goals.
• Implement and evaluate the organization’s annual fundraising campaigns, including creating compelling solicitation letters, developing segmented mailing lists, working with vendors, etc. 
• Identify trends in giving patterns to inform direct mail solicitations and adapt annual fund strategies as needed to reach general campaign goals. 
• Design and implement database tracking systems in Salesforce that support donor engagement and fundraising growth, including engagement plans, prospect research and mailing list acquisition. 
• Support the ongoing maintenance of audience tracking and list management systems to ensure efficient reporting for mailings and e-communications. 
• Ensure the development and upkeep of portfolios for frontline fundraisers; implement reporting and tracking systems to support annual cultivation and solicitation of major donors. 
• Manage pipeline of new donors; ensuring that all notable donors are stewarded in a timely and appropriate manner. 
• Collaborate with the Marketing team to develop an annual calendar, online giving strategy, and high-impact marketing materials to support regular donor communications and solicitations.
• Collaborate with Marketing to support program alumni engagement and campaigns. 

Donor Stewardship & Recognition 

• Oversee donor acknowledgement process and donor recognition; ensure templates are updated on a quarterly basis and customized based on donor or audience.
• Create and implement a dynamic stewardship calendar with a variety of written materials and special communications that provide a steady and positive message of gratitude, including but not limited to annual Thank-a-thon, holiday cards, thank you notes, etc. 
• Lead the development and coordination of other donor stewardship and cultivation activities as needed: quarterly major donor reports, donor facing volunteer events, meetings with institutional funders or prospects, etc. 
• Respond to donor and staff inquires, as needed. 
• Responsible for all donor stewardship initiatives:  
• Support front-end fundraising portfolio managers.   
• Assess and design stewardship plan annually.  
• Project manage all activities in Salesforce.  
• Ensure all donors receive a timely acknowledgement for their gifts. 

Event Planning 

• In collaboration with the Director of Development, plan and execute all logistical aspects of JVS’s premier annual major fundraising event, Envision.
• Support development activities to steward donors to attending annual special event (Envision) 
• Support event project management activities including but not limited to; drafting event landing pages, sponsorship outreach, ticket registration, drafting invitations, creating segmented mailing lists, working with vendors, etc. 
• Additional event support as needed 

Bi-annual Thank-a-Thon  

• Create a volunteer to sign-up process, schedule and train volunteers to conduct bi-annual Thank-a-thon activities (remotely) with donors  
• Recruit alumni volunteers through direct email and promote internally through JVS “Cup of Coffee” newsletter 

Donor Communications  

• Lead writer to design donor communications: email, direct mail, acknowledgement letters, thank you cards, special event materials  
• Contribute to design of annual appeal solicitation   
• Design script for bi-annual thank-a-thon  
• Design acknowledgement letter script (updated quarterly)  

Administration  

• Manage relationship with printing partner to coordinate orders   
• Support development department budget by tracking expenditures  
• Answer donor inquiries  
• Review and support development revenue tracking  
• Manage giving inbox 

Qualifications:

Minimum Competencies 

• Strong customer service and relationship management skills. Consistently respectful, dependable and reliable; inspires trust. 
• Self-starter with strong independent judgment, discretion and critical thinking; ability to work autonomously as well as part of a team, and to stay focused under pressure. 
• Innovative and creative approach to projects and problem solution; suggests logical, realistic solutions based on data and best practices; knows when to consult. 
• Ability to organize and manage multiple projects in a very fast-paced, performance-oriented environment. 
• Meticulous attention to detail and ability to master new tasks quickly. 
• Excellent communications skills, including the ability to write and edit polished communications for board, donors and volunteers; able to clearly communicate ideas and solutions persuasively; adjusts communication style to best suit audience. 
• Comfortable learning new technologies and software platforms; able to troubleshoot issues and suggest improvements. 
• Model professional presentation/behavior, exercising discretion and confidentiality. 
• Ability to work in a multicultural environment with a diverse staff and clientele.
• Leverages supervision to identify opportunities for professional development; provides feedback to supervisor. 
• Strong data management experience (preferably Salesforce) 
• Experience managing a large portfolio of donors in Salesforce including but not limited to; modeling, running reports, data analyzation, designing dashboards
• Experience in moves management of a large portfolio of donors 

Minimum Qualifications 

• Minimum 4-5 years of experience as a development manager or coordinator in a nonprofit or educational setting.
• Experience using Microsoft Office Suite  
• Experience with Salesforce NPSP or similar CRM database. 
• Experience with direct mail campaigns, donor relations and event planning. 

What We Offer   

• Annual Salary: $90K - $100K
• Equitable pay  
• 100% covered medical and dental plans for the employee  
• Accrued twenty (20) days of Vacation accrued twelve (12) days of Paid Sick Leave
• Paid federal and Jewish holidays  
• 3% 403(b) retirement contribution match and 3% non-elective contribution 
• Healthcare and Dependent Care FSA  
• Pet Insurance Discounts 
• Employee Assistance Program  
• Professional development opportunities and $500 Work-From-Home stipend 
• This position is hybrid with the expectation of working in our San Francisco office; JVS does not provide relocation packages 
• 4 Day Work Week Pilot starting 09/01/2023