Detroit Bridal Store Manager - Luxe Brands, LLC

Job Type

Full-time

Description

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Luxe Brands, LLC is hiring a Store Manager for our Luxe Redux Bridal Boutique in Detroit! If motivating + empowering teams, training with consistency + intention, maintaining operational excellence and exceeding sales numbers is your jam, well - you've found your people! Lucky for you [and us!] we are always looking for the best of the best to join our growing team of leaders!

Luxe Redux Bridal is a high-end, designer bridal boutique company that offers brides luxury, designer gowns at a discounted price. Currently, Luxe Redux Bridal consists of 9 brick-and-mortar locations (and growing) and online!

Our core values are the heart of our business. They are more than words; they demonstrate our culture + in-house lifestyle. We feel strongly about searching for Right Person, Right Seat [RPRS] in every position we hire. Please review our core values below.

• Respectful: Foster respect + a friendly nature towards co-workers and clients.
• Service Minded with Attention to Detail: Exude fanatical attention to detail and consistency while striving for excellence in daily tasks.
• Trustworthy: Be an open and honest individual to our clients and team members - this drive sales + camaraderie.
• Hardworking: Will go above and beyond to finish any task and provide extra assistance and effort to co-workers and the company.
• Positive and Energetic: Doesn't let unfortunate circumstances, whether personal or work-related, come in the way of attitude at work amongst the team.
• Values Communication: Effectively interacts with clients and co-workers through verbal and non-verbal communication to reach a common goal.

Now, let's talk #workperks! Working in bridal retail comes with some unique perks! Unlike traditional retail, our hours allow for a better work-life balance-no early mornings or late nights here. Plus, we're closed on major holidays when big-box retailers remain open, so you can enjoy those special moments with your loved ones.

The Store Manager must have the flexibility to support boutiques as needed, including weekends. While the role generally involves a 5-day work week, adaptability is essential to assist with store operations as required.

• Inspire and motivate the team, holding direct reports accountable for meeting and exceeding performance objectives.
• Analyze individual and store performance metrics, implementing strategies to address areas for improvement.
• Identify staffing needs, lead the hiring process, and recruit top talent to build a high-performing team.
• Provide ongoing coaching and training to direct reports, keeping them updated on new designers, gowns, collections, and industry trends.
• Assist with bridal appointments as needed, ensuring every bride receives an exceptional and memorable experience.
• Manage administrative tasks such as scorecards, handwritten notes, follow-up calls, and other store-related activities to maintain smooth operations.
• Uphold brand standards, delivering outstanding service that enhances the store's reputation and customer satisfaction.
• Address and resolve customer and team challenges effectively, maintaining a positive store environment.
• Work closely with leadership and team members to align store performance with company goals.
• Additional responsibilities and tasks as needed to support the team and business operations.

• We offer a competitive total annual compensation package. Further details will be thoroughly discussed during the interview process.

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• 401(k) matching
• Paid time off
• Parental leave
• Short Term Disability
• Employee Assistance Program
• Nectar Reward Subscription
• Calm Subscription
• Paid training
• Travel reimbursement

Requirements

• Adaptability to shifting priorities, ensuring alignment with business needs.
• Proven leadership in retail management with a collaborative, team-first mindset.
• A collaborative, "we over me" attitude.
• Self-motivation and a commitment to exceptional customer experiences.
• A passion for leading, inspiring, and retaining high-performing sales teams.
• Strong organizational skills to manage multiple tasks effectively.
• Accountability and a focus on operational excellence, guided by the "inspect what you expect" principle.
• Confidence and professionalism in decision-making, communication, and interactions.
• A polished and trendy appearance that represents the brand.
• Enthusiasm for learning the bridal industry and ongoing professional development.
• Exceptional customer service delivery with warmth and professionalism.
• Ability to grasp and communicate designer knowledge, garment fit, and alteration details confidently.
• Encouraging and empowering attitude, fostering a #hypesquad environment.
• Effective time management and the ability to prioritize tasks independently.
• Strong written and verbal communication skills.
• Attention to detail combined with a problem-solving mindset.
• Familiarity with CRM software as a plus.
• A focus on analyzing performance metrics to drive success.
• Excitement for talent recruitment and collaboration with HR to recruit top performers.

• High school diploma
• 2+ years of experience with overseeing and leading direct reports.
• 2+ years of experience in training and professional development.
• 2+ years of conducting performance reviews and corrective actions.
• 2+ years of managing core operations, including scheduling, recruitment, and training.
• Proficiency in software such as POS systems, CRM tools, Microsoft Office, and Zoom.
• Strong English communication skills in reading, writing, and speaking.
• Physical capability to stand for extended periods and lift up to 35 pounds (e.g., mannequins, boxes, and gowns).
• Reliable Transportation
• Successful completion of a background check.

• Proficiency with Apple products and macOS.
• Familiarity with Google Drive and its suite of tools.
• Knowledge of commission-based compensation models.
• Demonstrated success in sales, with a proven track record of meeting or exceeding KPIs.
• Experience in recruiting and interviewing candidates to build high-performing teams.

Luxe Brands, LLC is an equal opportunity employer and does not discriminate against any applicant based on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.