Desktop Technician - Top Stack

Role Summary: The Desktop Technician is responsible for providing daily local and remote desktop support, handling inbound calls, troubleshooting hardware, software, and application issues, and documenting resolution steps in a ticketing system. The position involves ensuring customer issue resolution, maintaining operational consistency across IT Support Center shifts, and collaborating with supervisors and managers.

Key Responsibilities:

• Provide initial and secondary support, resolving customer issues promptly.
• Address desktop faults for approved applications with efficiency.
• Keep incident tickets updated for all reported issues.
• Handle the installation, upgrade, and troubleshooting of printers and computer hardware.
• Perform routine maintenance on computers, laptops, and printers.
• Utilize diagnostic tools to troubleshoot network connectivity and workstation hardware/software.

Requirements:

• Possess 1-3 years of experience in technical desktop support.
• Demonstrated Help Desk proficiency with Windows systems and basic network troubleshooting; warehouse experience is a plus.
• Exhibit advanced skills in troubleshooting both hardware and software issues.
• Have a comprehensive understanding of IT, including basic knowledge of networks and servers.