Desktop Technician - Talent Software Services, Inc.

Job Summary

Talent Software Services is in search of a Desktop Technician for a contract position in EDH, CA. The opportunity will be one year with a strong chance for a long-term extension.

Primary Responsibilities/Accountabilities

• Flex between supporting customer calls/chats and performing on site(s) field services work for user technical assistance (dependent on demand and customer need)
• Configure, deploy, and support various computers, networking, phones, mobile devices, audio-video, and other equipment and software related to the end-user computing environment. Also support PC refresh activities.
• Perform software installation and troubleshooting.
• Communicate and resolve issues in a professional and timely manner.
• Adhere to established SLAs for calls and tickets
• Assist users remotely using BeyondTrust application
• Troubleshoot issues related to Laptop/Desktop, Printers, Active Directory, and other IT applications
• Experience troubleshooting O365 Apps, internet browser, Network, VPN, Operating system, etc.
• Documenting processes and maintaining knowledge base articles
• Use of knowledge base to identify solutions to user issues
• Collaborating with internal departments to ensure that IT needs are met
• Escalate, if required, unresolved problems to a higher level of support
• Diagnose & troubleshoot all IT related issues for Desktops, Laptops, Mobiles through remote access. MAC experience a plus.
• Installation, configuration and troubleshooting Office 365 products, Windows 10, Microsoft Authenticator, VPN, wireless, mobility, software deployment
• Troubleshoot issues related to hardware, network connectivity, printers, and software applications
• Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions
• Engage service providers to solve other IT infrastructure issues
• Ensure compliance with all BSC policies & procedures in all related areas
• Troubleshooting for known errors and workarounds
• Self-motivated to find solutions to customer issues under guidance from senior members of the team
• Provide support from within the office (this is not a remote position)
• Assist with various projects as needed
• Ability to participate in on-call weekend rotation support
• Ability to lift 40 pounds
• Other duties as assigned

Qualifications

• Organizational Skills
• Leadership Skills
• Ability to follow procedures

Preferred

• Service Marketplace
• Supervisory Skills
• Software Skills Required:
  • Ticketing System

If this job is a match for your background, we would be honored to receive your application!

Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire, and permanent placement. Let's talk!