Desktop/Technical Support Technician - Crescens Inc.

Job Title: Desktop/Technical Support Technician
Location: Warrenton, VA
Duration: 6 Months
Note:

• This role is 100% ON SITE from Day 1 (NO EXCEPTIONS!) . Some travel maybe required.
• Candidate must have their own reliable transportation. The agency will reimburse them for all travel expenses directly. More details will be shared around travel if they are selected for an interview.
• Candidate must provide proof of Driver's License and have their own reliable transportation.
• Mgr will do initial IV via WEB however as a follow up will want to meet the candidate IN PERSON (interview location to be determined at a later date).

Job Description:
Need a skilled Desktop/Technical Support Technician to support the client Veterans Care Center, which is a medical facility that is being stood up. The site will host about 200 IT devices (desktops, laptops, phones, printers, mobile phones).

• The candidate will assist IT Management with integration, management, and support of the Information Technology program for the Veterans Care Center and potentially travel for up to 8 weeks to the Puller Veterans Care Center (PVCC) in Warrenton, VA, plus support some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems.

Work Arrangements:

• This role is 100% ON SITE from Day 1, with some (up to 20%) travel for up to 2 months (Warrenton, VA) to support a new site. The agency will pay for travel expenses such as mileage and lodging if needed at Warrenton for an extended period. Some travel locally is expected to the Hampton Roads area (up to 10 %) to support local Benefits offices on occasion. Any required travel will be reimbursed directly by agency. Candidate must provide proof of Driver's License and have their own reliable transportation.

This position requires the following skills:

• Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.)
• Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft O365, Microsoft Edge, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products.
• Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
• Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
• Expert working knowledge and experience with Email application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)
• Basic experience with IT inventory control, ticketing system and reporting.
• Basic experience with analog and digital phone configuration and troubleshooting.
• Good understanding of Network and IT security.
• Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
• Possesses excellent customer service skills and is teamwork oriented.
• Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
• Possesses good organization and time management skills.
• Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
• Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.

Required Skills:

• Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.).
• Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various software.
• Basic knowledge with setup, configuration, and troubleshooting of mobile devices.
• Basic experience with the setup and support for IT presentations utilizing equipment and software.
• Basic experience with IT inventory control and reporting.
• Basic experience with IT staff training via in person or electronic media.
• Basic experience with analog and digital phone configuration and troubleshooting.
• Working knowledge and experience with computer application installation, administration, and training.
• Possesses professional and courteous attitude with customers, team members, and support vendors with the ability to communicate clearly & effectively.
• Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
• Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand.
• Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.