Desktop Technical Analyst at Tata Consultancy Services

Job Title : Desktop Technician

Location : Colombus, OH

Salary : 60K

• Monitoring level 1 support emails and delegating to front office and back-office support teams across all regions
• creating and tracking incidents via service now
• hardware ordering – responsible for receiving and delivering hardware.
• coordinating new hires/interns/coops - working closely with TBM
• RMA requests with various vendors
• hardware inventory\stock
• project coordinating, record keeping of deployments, hardware\software rollouts
• desktop support with front-office and back-office staff
• collaborate with large diverse teams
• workstation moves, adds and changes
• Highly motivated, energetic with great communication skills
• Ability to handle multiple calls/tasks in fast paced environment
• Regular working hours vary between 6:30am – 6:00pm EST
• Knowledge of computer hardware, including laptops, desktops and mobile devices and Trading desktop applications
• Strong understanding of Microsoft Windows 10 and O365 suite
• Knowledge of virtualization technologies, especially Citrix, RAS and RAPs
• ITIL knowledge is a plus