Desktop Support Technician at See's Candies

Work is Sweet!

'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.
See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.

Job Description Summary:

Provide excellent technical support to computer system end users while maintaining See’s security policies. This position requires working overtime on weeknights and weekends on a regular basis, based on business requirements. This role is on-site in South San Francisco, California (not a remote/hybrid position)

Job Description:

The pay range for this position at commencement of employment is expected to be between $35- $40 per hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
 

Position Responsibilities

• Monitor and maintain security and patch level on all See’s workstation to ensure all systems are updated, secured and protected.

• Complete all assigned support requests within the established time frame based on priority.

• Monitor and maintain See’s requests for support assistance including coordination with other support personnel, timely updates and escalation as required.

• Responsible for timely escalation and communication to Technical Support Supervisor on all unresolved and escalated work orders.

• Monitor and maintain all See’s workstations and peripherals (printers, scanners, etc.) executing repairs or replacements as required.

• Provide professional, immediate, and courteous responses to requests for assistance.

• Provision credentials and resources as directed by approved documentation.

• Understand and adhere to See’s Information Security Policies and Procedures manual and department standards.

• Recommend proactive remedies to IT management for problem areas.

• Provide primary support for assigned locations including corporate and shop locations. Provide backup support for locations assigned to other support personnel.

• Work overtime and travel to other facilities, as required.

• Complete special projects as assigned, including new shop openings and shop moves.

• Responsible for identifying opportunities to enhance technology and innovation that will improve departmental effectiveness.

• All See’s staff must be committed to the company’s core principles and workplace values, including diversity and inclusion.

Minimum Qualifications:

• Minimum three years working experience supporting workstations and peripherals in large LAN and WAN environment with 1200+ computers and 250 geographic locations.

• Minimum three years working experience with Windows 10 and Mac OS.

• Minimum three years supporting users in Azure Active Directory and Cloud Exchange environment.

• Minimum three years working experience supporting Microsoft Office 365 and Microsoft Back Office family line of products including MS Office and Outlook.

• Excellent written and verbal communication skills.

• Well-organized and able to work on multiple tasks under pressure.

• Excellent customer service, interpersonal and communication skills.

• Formal technical training and a certificate is required.

The total compensation package for this position may also include other elements, in addition to a full range of generous medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

See's is an EOE
See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).