Desktop Support Technician - Delta Galil Industries

Company Overview  

Established in 1975, Delta Galil Industries is a global manufacturer and marketer of Private Label apparel products for men, women and children, as well as owner of leading fashion brands such as 7 For All Mankind, Schiesser, PJ Salvage, Eminence, Delta and more.  

With an eclectic offering of made-to-order products, Delta Galil’s range includes intimate apparel for men & women, active wear, socks, kids & baby wear. We are proud to have contributed to the success of Walmart, Target, and Marks & Spencer, as well as leading fashion brands such as Calvin Klein, Nike, Victoria’s Secret and many more. Delta Galil also sells its products under brand names licensed to the company including Adidas, Wolford, Polo Ralph Lauren, Wilson, Maidenform, Tommy Hilfiger and others.   

Role Overview 

The Desktop Support Technician is responsible for day-to-day support to end users in NJ office with issues related to windows/mac desktop/laptop, Internet, vpn, wireless setup, printer, copier, phone setup, audio-video system, Antivirus, office 365, Adobe CC, pdf, related issues. Position requires providing support to top management such as CEO, CFO, VPs, etc.

DUTIES AND RESPONSIBILITIES:

• Provide C-Level support for AV setup, email issues, mobile device setup, etc.
• Prepare windows Desktop/Laptops using imaging and Mac Desktop/Laptops as per standard procedure.
• Troubleshoot and support windows and Mac related day-to-day end users issues.
• Troubleshoot and provide remote support to WFH users for VPN/MS Teams/Zoom and related issues.
• Troubleshoot any wireless connectivity issues for employees and guests.
• Install office 365/Adobe creative cloud/any custom software as per standard procedure.
• Install Cisco VoIP phones in the offices and configure cell phones. Basic Telephone knowledge is plus.
• Troubleshoot issues on printers (Hp, Brother, Ricoh, Epson, Canon) and open up a service ticket with vendor when needed.
• Help Retail team and provide remote support to retail stores for desktop/email/printing issues.
• Monitor Crowdstrike portal and troubleshoot any virus issues and do the routine cleanup to maintain client machines. Basic Network knowledge is plus.
• Perform employee moves within the office based on requests from HR dept.
• Provide support to various branch offices, satellite offices, retail stores, etc. 
• Liaise with other IT personnel for problem resolution.
• Be available for after-hours support and on-call support on a rotating schedule.

Requirements:

• Up to 4+ years of proven hands-on desktop support experience and technician experience.
• Basic understanding of AD, DNS, DHCP, wireless, audio-video system.
• Very good communication and multi-tasking skills to handle multiple requests at the same time.
• Highly self-motivated, responsible, able to work effectively under stress and deadlines.
• Ability to establish and maintain effective working relationships with IT team members and end users.
• Highly professional and be able to communicate with technical and non-technical audience, as well as top management of the company.
• Position would require lifting PCs and Mac machines when moving users to different locations in the office. 
• This an on-site role, with 5 days in our NJ office 

At Delta Galil, we strive to hire and nurture amazing talent. Actual salaries will vary depending on factors including but not limited to experience, specialized skills, and internal alignment. 

DIVERSITY VISION STATEMENT: 

We are committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers, and the communities in which we live and conduct business. We are an equal employment opportunity for minorities, females, protected veterans, and the disabled. 

We are committed to providing equal opportunities in employment and treating our associates and applicants without discrimination based on their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, or any other legally protected factor.