Desktop Support Technician - RTH - Atlantic Partners Corporation

Our direct client is seeking a Desktop Support Technician for a 12-month contract-to-hire opportunity with their Dallas, TX location.

Job description:

• Provides onsite technical support as part of the help desk.
• Responsible for resolving all incidents for customers in the site or working from remote, installing computer equipment delivered to the site and managing escalated cases.
• Incoming work can originate from a variety of sources including incoming calls, direct messaging, in person walk ups, or cases escalated by other help desk staff.
• Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems.
• Alerts clients and team members when a major problem is suspected.
• Performs recovery testing to confirm availability of systems where outages have occurred.
• Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction.
• Participates in the analysis of client identified issues or problems which may require changes to department procedures, standards or systems.
• Evaluates effectiveness of new utilities and tools.
• Performs related duties as assigned or requested.

Qualifications:

• Strong customer service skills
• Great verbal & written communication
• Proven experience in technical support
• Established experience in diagnosing and resolving technical problems