Desktop Support Technician at Tata Consultancy Services
Rosemead, CA 91770
About the Job
• Primary duty is to provide excellent customer/ client experience, the support should be immediate and precise on all technical issues related to Laptops/Desktops/Tablets/iPads. • Provides support for other end users in the organization, ability to work and resolve hardware/software problems. • Manage and maintain all end user devices comprising laptops, printers, mobile devices and AV conferencing devices. • Build and install PCs, and other peripheral devices related to desktop infrastructure, in accordance with department standards • Provides advice and guidance to colleagues regarding incidents • Maintain installed PCs, and peripherals with routine maintenance • Update the appropriate systems in a timely manner when any equipment or Software changes are made • Identify, log and resolve technical problems with software applications or network system • Identify potential changes and system improvements to present to senior team leaders for consideration and implementation • Ensure that work is carried out within agreed service levels and in accordance with department guidelines • Create, maintain, and distribute reports of progress to senior leadership • Maintain client databases (Remedy, CMDB, SAP, etc.) with up-to-date solutions and clear record of activities. • Explain and document technical issues in a clear way to clients. • Use call logging system to accurately record telephone requests if required. Excellent analytical and problem-solving skills. |