Desktop Support Technician at TEKsystems

Desktop Support Technician

Onsite-Rock Island, IL

Technical

• PC Technician
• Printers
• Windows/Microsoft
• Active Directory
• Imaging & Deployment

Description

We have an opening for an experienced PC Technician in Rock Island, IL. The PC Tech will perform technical, operational, and training support to users of personal computers.

Under general supervision, this position will provide second-tier support to end-users within a highly compliant environment.

Duties

• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Offer support with problems that the first-tier of help desk support is unable to resolve.
• Recommend systems modifications to reduce user problems.
• Support responsibilities include software installation, and configurations.
• Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
• Troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics.
• Coordinate repairs, resolve computer system problems, including coordination between users and components of a local area network.
• Provides service to both desktop devices and mobile phones.
• Provide on-site and/or remote support.
• Works closely with government staff to manage hardware assets.
• Establishes and ensures that appropriate security controls over software and hardware are maintained.
• Analyzes software and hardware requirements.
• Patches devices in accordance with IAVAs and reports on compliancy.
• Accurately record daily tasks and assignments for metrics gathering on task orders.
• Coordinates the updates of cell service hardware and software applications.
• Develops procedures and training material for customers and internal use.
• Aids in the design, development and maintenance of various system applications.
• Support will include VIP level assistance and ability to work afterhours as needed.
• Troubleshooting to resolution or redirect to appropriate support helpdesk.

Work Environment

• Onsite DOD environment
• Partners with IT, Compliance and Business teams.
• Desktop team is comprised of Task Leads, Engineers & Technicians.
• Work is reviewed for accuracy of judgment, compliance with instructions, and to insure proper alignment.
• Guidelines usually include existing systems and the constraints imposed by related systems with which the incumbent's work must be meshed.
• Must adapt design approaches successfully used in precedent systems.
• Completed work is reviewed for timeliness, compatibility with other work, and effectiveness in meeting requirements. May provide functional direction to lower level assistants on assigned work.

Expected Start Date

• Interviews January 8-January 17
• February 3rd, 2025

Schedule

• 1st shift hours, Monday-Friday
• Saturdays & Sundays Off
• Federal Holidays Off

Compliance Requirements

• Drug Test Required; Background Check Required.
• CompTIA Security+ Certification required before start date.
• Will interview without CompTIA Security+ certification.
• Interim Secret Clearance, financed by agency, no out of pocket cost.

Pay and Benefits

The pay range for this position is $20.00 - $30.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Rock Island,IL.

Application Deadline

This position will be accepting applications until Jan 11, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.