Desktop Support Technician at Centennial School District

JOB PURPOSE STATEMENT/S:  The position of Desktop Support Technician is for the purpose/s of support and maintenance of organizational computer systems, desktops, and peripherals.  This includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.  The Desktop Support Technician will also troubleshoot problem areas (in person, by telephone, remotely, and via work order) in a timely and accurate fashion, and provide end-user assistance where required.

ESSENTIAL JOB FUNCTIONS:

• Maintenance, repairs, and troubleshooting on all district computers and related equipment.
• Configure and install equipment and software as required.
• Provide technology training for teachers and staff including OS, productivity applications, and Web-based resources as needed in small group, large group, printed, and online formats.
• Maintain a work order system and an audit trail for all maintenance work and training performed.
• Travel from location to location to accomplish tasks.
• Recommend maintenance/repair to be performed by contractors/agencies to Technology Director when necessary.
• Advise Technology Director in planning and budgeting for maintenance and upgrading of computer hardware/software as requested.
• Assist in gathering price information for computer equipment and make purchase recommendations to Technology Director as needed.
• Respond to technology-based equipment issues district wide as required.
• Understand and carry out oral and written directions.
• Respond promptly to inquiries received at the Help Desk and accurately diagnose, prioritize, and document the service requests in the ticketing system.
• Gather and analyze information about the customer issue and determine the best way to resolve the problem directly or by escalating and dispatching other resources.
• Provide remote troubleshooting and diagnosis of basic network, software, and printing problems.

OTHER JOB FUNCTIONS:

• Troubleshoot, repair and maintain district technology-based equipment, (printers, clients, peripherals and mobile devices) as required.
• Perform preventative maintenance in accordance with warranties and other established guidelines; consults technical manuals for parts and repair information; evaluates cost effectiveness of repairing or replacing equipment and makes recommendations; recommends outside vendor work; locates parts distributors and supplies.
• Prioritize work schedule; respond to questions about equipment operation and troubleshoot technical problems.
• Attend training sessions and workshops to keep current on computers and software as directed by Supervisor.
• After-hours support may be required to provide occasional after-hours support (weekends and evenings) as needed.
• Perform other duties as assigned.

JOB REQUIREMENTS - QUALIFICATIONS:

• Experience Required: Two (2) or more years of hardware and software technical support required.
• Possess a working knowledge of software and hardware systems configurations for: WindowsOS and ChromeOS.
• Skills, Knowledge and/or Abilities Required:

• Skills to proficiently use, troubleshoot, and repair multiple computer systems in a networked environment.  Strong analytical and follow through skills.

  Knowledge of software applications that can be used to address technology needs.

  Ability to communicate effectively with teachers, staff, colleagues, community agents and employers; ability to work independently and be self-directed, ability to provide software and hardware support, software design, setup and training on various software applications.  Coordinate and gain cooperation from multiple areas within IT to accomplish assignments.  Ability to work well independently on defined tasks.  Work well as part of a team.  Physical abilities include talking/hearing/near/far visual acuity.

  Ability to speak a second language preferred.

• Education Required: High school diploma or equivalent.  Formal computer and software based training preferred.
• Licenses, Bonding, and/or Testing Required: Valid driver’s license and evidence of insurability, Criminal Justice Fingerprint clearance (applicant agrees to assume cost upon offer of employment).

TERMS OF EMPLOYMENT:  Salary and work year to be established by the Board.

EVALUATION:  Performance of this job will be evaluated annually in accordance with provisions of the Board’s Policy on Evaluation of Support Staff Personnel.


APPLICATION PROCEDURE:

All applicants are required to apply through TalentEd Hire: