Desktop Support Technician - Gravity IT Resources

Job Title: Desktop Technician

Job Type: Direct Hire

Location: Palm Springs, California (On Site)

Position Overview: This position offers an exciting opportunity for candidates eager to grow in healthcare IT applications, with a primary responsibility for addressing and resolving end-user issues escalated from the help desk in a leading healthcare system in the Coachella Valley. This role is ideal for a professional looking to build a career in healthcare applications while gaining experience in desktop support and infrastructure troubleshooting.

Qualifications:

Education

• Required: Associate's Degree coursework in an IT-related field, or one additional year of IT experience in place of degree coursework.
• Preferred: Bachelor’s Degree in IT, Computer Science, or equivalent; or four years of relevant IT experience.

Licensure/Certification

• Required: Valid California driver's license.
• Preferred: Relevant personal computer support technology certification.

Experience

• Required: One year as a desktop technician or similar role servicing/deploying computer equipment OR two years in such a role without Associate's coursework.
• Preferred: Four years as a desktop technician or similar onsite role.

Key Responsibilities:

• Demonstrate compliance with healthcare standards and policies, and support a culture of compliance and integrity.
• Provide technical support for workstations, client applications, and related infrastructure.
• Participate in the deployment, installation, and maintenance of PCs and client applications, following best practices in IT security.
• Collaborate with IS Application Analysts, Network Support, and other technology staff during project implementation to develop skills in healthcare IT applications and systems.
• Identify and propose improvements in customer experience, system efficiency, and infrastructure within the healthcare environment.
• Support customer satisfaction through effective troubleshooting and direct communication on SR status.
• Maintain accurate documentation, ensuring records of service requests (SRs) are updated promptly, and technical knowledge is continually documented and shared.
• Participate in a rotating on-call schedule, gaining exposure to critical healthcare IT processes and rapid-response troubleshooting.
• Ensure proper installation and functionality of standard healthcare IT software, maintaining a consistent Active Directory structure for devices and users.
• Oversee asset management, including secure disposal of retired equipment, with adherence to healthcare data security protocols.

Growth Opportunity: This role provides a pathway for candidates interested in advancing within healthcare IT applications. You will have the chance to work directly with application analysts and project teams, gaining the skills and experience needed to support specialized healthcare applications, analyze system processes, and contribute to projects that improve patient and staff technology experiences.