Desktop Support Technician at TEKsystems

Overview: 

TEKsystems is seeking a dedicated Desktop Support Technician to join our client's team. This role is essential in maintaining the workstation environment at our client's main office, as well as various client sites. The ideal candidate will have strong experience in level 2 hardware and software support.

This position is hybrid in Madison, WI, requiring 50% of time in office and 50% remote.

Responsibilities:

• Serve as the second point of contact for customers seeking technical assistance via phone, email, and ticketing system.
• Perform remote troubleshooting and determine the best solution based on the issue and details provided by the end user.
• Manage and resolve tickets in a timely manner.
• Develop and modify Knowledge Base documentation.
• Deploy PCs, install software, and assist customers with new devices.
• Manage and support Microsoft 365 application suite.
• Image computers and complete post-image configuration.

Requirements and Skills:

• 2-5 years of experience working in a help desk environment.
• Proven experience with Microsoft Office, Teams, and Intune services.
• In-depth knowledge of computer systems and mobile devices.
• Ability to diagnose and resolve basic technical issues.
• Proficiency with iOS and Android devices.
• Ability to work with minimal supervision.
• Customer-oriented and patient.
• Experience with Microsoft System Center Configuration Manager.

Pay and Benefits

The pay range for this position is $20.00 - $23.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in MADISON,WI.

Application Deadline

This position will be accepting applications until Jan 21, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.