Desktop Support Technician - TEKsystems

We are seeking an experienced Desktop Support Specialist to provide expert-level technical assistance for desktop applications and hardware. This role requires extensive knowledge of desktop technology, including Windows operating systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner), and wireless devices such as Android phones, iPhones, and iPads.

Key Responsibilities:

• Provide advanced technical support for escalated issues from the internal Service Desk.
• Utilize extensive experience and judgment to plan and achieve goals.
• Independently perform a variety of desktop-related tasks and resolve end-user issues.
• Serve as a desktop technology expert, offering day-to-day support and guidance.
• Potentially lead and direct the work of others.
• Exhibit a high degree of creativity, self-direction, and prioritization.

Qualifications:

• Expert-level experience in a Desktop Support role.
• Proficiency with Remote Desktop Management Tools.
• Strong technical writing and documentation skills.
• Excellent analytical and problem-solving abilities.
• Superior customer service skills with excellent oral and written communication.
• Proficiency in MS Office products and Active Directory Tools.
• General understanding of Microsoft MECM/SCCM for patch management, software deployment, and inventory management.
• Experience with installation and maintenance of PCs.
• Knowledge of VMware Horizon, VMware Workstation, Microsoft VPC, or similar products.
• Mobile device management experience (iPad, iPhone, Android).
• Strong troubleshooting skills for all hardware and application support.
• Familiarity with Mac OS X and MS Windows 10.

Pay and Benefits

The pay range for this position is $27.00 - $31.50/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Madison,WI.

Application Deadline

This position will be accepting applications until Dec 3, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.