Desktop Support Technician ll at Strategic Systems

End Client:GE AEROSPACE

Job Title: Desktop Support Technician ll

Location: 1354 Clifford Avenue Loves Park IL 61111

Duration: 3 months Contract to hire

Shift timings: M-F, 8am-4:30 pm

Job Description

US Citizenship required for GE Aerospace due to Export Control Government regulations. GE Aerospace requires First Advantage background check be run.

Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.

Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.

Experience with asset management. Install, move, add, and change.  Large IMAC events expected for client printer migration and PC refreshes

Assure that all tickets requiring follow up work and/or calls receive appropriate attention.

Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers site

Back up and burn end user data.

Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program.

Assist Site Leader in the execution of established processes and escalations.

Ability to handle multiple projects

Experience working in enterprise environment.

Interview Process: 
1) Phone screening
2) Customer meet on site or Microsoft Teams Video call